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BlackBerry® Z10

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Trusted Contributor
CarlaL
Posts: 110
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

wrong time on emails sent from BB10

When I send an email from my BB10, the time stamp on the email to the receipient is 6 hours out.

How do I fix this?
The time on my BB10 is correct.

The time zone on my BB10 is correct.

 

Thoughts?

 

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Forums Advisor III
jerryg50
Posts: 1,185
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: wrong time on emails sent from BB10

Make sure the time zone for your location is properly set. After adjusting the time zone verify the time on your phone to be correct.

 

Jerry G.
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Regular Contributor
krazy_canuck
Posts: 67
Registered: ‎02-12-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: wrong time on emails sent from BB10

I call B.S. on the answer ... this has been pointed out as a problem a few times and still is an issue, even with time corrected.

 

BlackBerry can NOT consider BB10 and the Z10 until some of these bugs are address ... absolutely enbarassing for business, especially havening to tell contacts ... "ya, it's a bug with Blackberry's new BB10" and the ensuing giggles and coments about why we are going BACKWARDS with smartphones.

 

I ahve heard about the time stamp issue at least 3 times today alone.

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Trusted Contributor
CarlaL
Posts: 110
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

Re: wrong time on emails sent from BB10

As I indicated in my original post. my time zone is correct.

 

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Contributor
ievansetech
Posts: 30
Registered: ‎02-11-2009
My Device: Not Specified

Re: wrong time on emails sent from BB10

You should contact your carrier, I don't think this is a problem with Blackberry, it is not a bug.

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Trusted Contributor
CarlaL
Posts: 110
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

Re: wrong time on emails sent from BB10

ok. will do.

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Trusted Contributor
greggov
Posts: 117
Registered: ‎02-05-2009
My Device: BlackBerry Z10

Re: wrong time on emails sent from BB10

I'd say it is an issue with BlackBerry - this used to happen on the PlayBook. Mail sent was using GMT in the headers, and not the local time zone as it should have.

 

It was eventually fixed, but I forget it was in an update, or if it was work on on the backend with their mail protocols. 

 

I haven't experienced this yet, luckily, but I have seen a bunch of posts regarding this issue. Hopefully it gets fixed soon.

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New Contributor
deepak1948
Posts: 6
Registered: ‎04-29-2013
My Device: z10
My Carrier: airtel

Re: wrong time on emails sent from BB10

I am facing this problem too on my Z10.

 

The time stamp on emails sent is 5-1/2 hours out (I am in a time zone which is GMT + 5-1/2 hrs).

 

Settings on my phone are correct. The time shown on the phone is also correct.

 

Time shown on received mails is also correct.

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Trusted Contributor
billbuck0
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: wrong time on emails sent from BB10

Remember, there is no more push email, contacts, or calendar with BB10 except for Microsoft Exchange accounts. No push Gmail, no push Yahoo and yes, email is checked every 15 minutes by default minimum.

Check you're setting first and then go from there.

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Trusted Contributor
CarlaL
Posts: 110
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Sasktel

Re: wrong time on emails sent from BB10

Everything is right on the phones. It's a BlackBerry issue - I called and asked my carrier.
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