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BlackBerry® Z10

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New Contributor
Adrian2755
Posts: 3
Registered: ‎03-09-2013
My Device: Z10
My Carrier: Telus

z10 BBM contacts wiped out

BBM on my z10 randomly wiped all of my contacts and history approximately 12 hours ago. I am still connected to my BB ID and everything is working, so I'm unsure what can be done to restore my history/contacts. Is anyone else experiencing this issue? This is the 2nd major BBM issue I've had since switching to the new device. On February 22nd, I also experienced the forced setup and "temporary server issue" which wouldnt let me restore the service for almost 10 hours. Disappointing delivery on the new device so far.
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New Contributor
Adrian2755
Posts: 3
Registered: ‎03-09-2013
My Device: Z10
My Carrier: Telus

Re: z10 BBM contacts wiped out

Any suggestions?
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Guru I
John_Clark
Posts: 15,111
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: z10 BBM contacts wiped out

Have you tried removing the battery to reboot the device? I've seen that a couple of times but a battery pull has always fixed it.
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New Contributor
Adrian2755
Posts: 3
Registered: ‎03-09-2013
My Device: Z10
My Carrier: Telus

Re: z10 BBM contacts wiped out

Yes I tried the battery pull a few times, and also updated the OS, but had no luck. I assume it's an issue with the BB ID.
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