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BlackBerry® Z10

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New Contributor
ccoates68
Posts: 3
Registered: ‎01-28-2009
My Device: Not Specified

z10 Device password keeps expiring

Any idea why my password to unlock my z10 keeps expiring everyday? We are syncing with Lotus Traveler and we push a policy down to force the user to have a passcode on their deivce. The policy is set to change the password every 90 days.

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: z10 Device password keeps expiring

Hello ccoates68,

 

Thank you for your question regarding the issue you are experiencing with your BlackBerry Z10 smartphone password expiring each day.

 

Are you the BlackBerry Enterprise Server Adminstrator for you company or a user? Are there other BlackBerry Z10's on activated on the same server and do they experience the same issue?

 

 


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New Contributor
ccoates68
Posts: 3
Registered: ‎01-28-2009
My Device: Not Specified

Re: z10 Device password keeps expiring

Yes, we have 2 test devices and both are doing the same thing. Very frustrating. I am the BES admin.

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New Member
lpgp_domino
Posts: 1
Registered: ‎04-24-2013
My Device: Z10
My Carrier: O2

Re: z10 Device password keeps expiring

Hi, 

 

We too have this issue.

 

Some times the device forces us to reset the password 3 times in a row.

 

The password expires, from experience, every 24 hours and not a specific time each day.

 

Thanks

Mike

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New Member
robderby
Posts: 1
Registered: ‎08-19-2013
My Device: Z10
My Carrier: EE

Re: z10 Device password keeps expiring

Hello Community

 

Did anyone find a resolution for this?

 

Maximum Password Attempts                             5
Maximum Password History                               12
Maximum Password Age                                     30
Security Timeout                                                    10 minutes

 

Password Required for Work Spacev                Yes
Apply Work Space Password to Full Device     Yes

 

I'd hoped that it would have been fixed in Server or Device patches, but we are still seeing it.

If a Z10's battery runs down, when the device is re-charged and powered back on, then the device seems to beleive that the password has expired.  

I've also seen it where once you set a new Device password, that 10mins later, once the device has security locked Itself, that when I unlock my device, it says the device password hs expired AGAIN.

We have seen this on 2 or 3 devices.

 

BlackBerry Administration Service Version: 10.1.1.20
Z10 Device Software 10.1.0.4181

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Regular Contributor
edwintg
Posts: 70
Registered: ‎07-21-2011
My Device: Z10
My Carrier: Globe

Re: z10 Device password keeps expiring

Hi. Any solution for this?

 

Thanks in advance

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