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BlackBerry® Z10

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New Contributor
Ohdacity
Posts: 7
Registered: ‎07-30-2013
My Device: z10

z10 Looking for info on warranty on an eBay bought phone

Device info

 

Your carrier:

Model: z10

OS Version: 10.1.0.4181

 

Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 16GB Total space, 3.3 Free space. After removal of battery: Exact same

Did a battery pull fix your issue?

Apps installed and their version if possible.   (Go to Settings, then Options, then applications):smileyvery-happy:on't believe apps shoulf have an affect on this... However, all original apps are still on the device and I have Alien Flow, BBSensors, BeBuzz Pro, Flashlight Free, HUB++, Skooday, SoundHound, Skype, Run In Crowd, Crackle, Amazon Kindle, GasBuddy, Remember the Milk, and Evolution Browser

BT device model/version (you will have to look at the BT device):?

 

When writing your question

Any other details that would help us out with your issue: -- I'm from Ontario, Canada.

Alright, so. I bought this phone off of eBay and it was originally with Rogers, I believe. The seller said it was unlocked and after I contacted them saying that it had Rogers information in it they paid for the unlock code so I could go with Telus, I never set anything up with Rogers. Anyways, the phone started malfunctioning around 2 months ago just been too busy to do anything about it. Malfunctioning as in.. Slow battery recharge with the original cable to the computer or to the wall connector. Also, the accelerometer appears to be broken as it no longer goes to landscape mode on any app or in the hub, youtube, etc. I've made sure the lock is not on, I've done multiple battery pulls, I've done multiple wipes of the device and started from fresh around 3 times. Okay, so now. I just recontacted the seller and they said to go to Telus but Telus doesn't have any information (warranty) on their system on the phone since it wasn't orignally bought from them, so they said to contact the original seller again and they're going to give me the original purchase info and all that paraphernalia. I was wondering, how will I go forth with a warranty from BlackBerry? If I can't go through my phone provider :s. Anyways, hopefully I explained that well enough. Thank you for your help! Also, if I'm missing something with the accelerometer please let me know! I miss youtube :smileysad:

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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 Looking for info on warranty on an eBay bought phone

Explained well enough, but unfortunately you purchased a used device, not from an authorized seller, meaning there is very likely no warranty.

All your description sounds like software faults. I'd wipe again and reload the OS.




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New Contributor
Ohdacity
Posts: 7
Registered: ‎07-30-2013
My Device: z10

Re: z10 Looking for info on warranty on an eBay bought phone

Again to no avail, but thank you for the information. 

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New Contributor
Ohdacity
Posts: 7
Registered: ‎07-30-2013
My Device: z10

Re: z10 Looking for info on warranty on an eBay bought phone

If I had the tools to do so, would I be able to replace the accelerometer chip? Or is the phone pretty much done for in that regard? (Last resort if no warranty is available)

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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 Looking for info on warranty on an eBay bought phone


Ohdacity wrote:

Again to no avail, but thank you for the information. 


Done what? How did you wipe the device?

How did you install the OS?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Ohdacity
Posts: 7
Registered: ‎07-30-2013
My Device: z10

Re: z10 Looking for info on warranty on an eBay bought phone

I went on to the BlackBerry Link and restored it, ran into a couple of problems in that process had to use internet explorer to get the device back to normal by doing a software update on it. Is there another way to restore the device? 

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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 Looking for info on warranty on an eBay bought phone

to restore what, a previous back up file?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Ohdacity
Posts: 7
Registered: ‎07-30-2013
My Device: z10

Re: z10 Looking for info on warranty on an eBay bought phone

I used the "Restore Device Data"

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New Contributor
Ohdacity
Posts: 7
Registered: ‎07-30-2013
My Device: z10

Re: z10 Looking for info on warranty on an eBay bought phone

Wasn't a back up

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JSanders
Posts: 85,728
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 Looking for info on warranty on an eBay bought phone


Ohdacity wrote:

I used the "Restore Device Data"


That is from a backup.

 

I don't think I can help you, I am totally confused here now.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.