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BlackBerry® Z10

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mkp55
Posts: 3
Registered: ‎06-04-2013
My Carrier: rogers

z10 OS update: i downloaded the OS update and now my phone will not restart. any help would be great

hi! i downloaded the latest OS update and then it asked me if i wanted to restart now or later.  i clicked on now.  it tried to restart but never did.  now the screen is black and the red light goes on and off a bunch of times while i charge it.  it has been charging for a long time.  not sure what to do.  any help would be great!!!!

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010

Re: z10 OS update: I downloaded the OS update and now my phone will not restart. any help would be great

Hey mkp55,

Welcome to the BlackBerry® Support Community Forums.

 

How long has the BlackBerry Z10 smartphone been attempting to reboot? Have you reinserted the battery?

 

Thanks.

-HB

 

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