09-01-2013 10:30 AM
hi! i downloaded the latest OS update and then it asked me if i wanted to restart now or later. i clicked on now. it tried to restart but never did. now the screen is black and the red light goes on and off a bunch of times while i charge it. it has been charging for a long time. not sure what to do. any help would be great!!!!
09-03-2013 01:09 PM
Welcome to the BlackBerry® Support Community Forums.
How long has the BlackBerry Z10 smartphone been attempting to reboot? Have you reinserted the battery?