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BlackBerry® Z10

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Dermain
Posts: 2
Registered: ‎01-29-2014
My Carrier: Lime

z10 Probs >:/

So here I was loving my z10 :smileyvery-happy: life couldn't have gotten any better, then boom! Option to update my os to 10.2.1.1927.. so I'm like okay let's see what's new, I was all excited, only to find out that this.... update erased some of my apps! my music player! Video, picture!! No where to be found! Some other apps were missing but I just downloaded them again from app world.. and that's not all, now I can't update my profile picture on anything, it keeps saying target not found... how do I fix this so I can love my phone again?
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John_Clark
Posts: 13,119
Registered: ‎04-01-2008
My Carrier: AT&T

Re: z10 Probs >:/


Dermain wrote:
So here I was loving my z10 :smileyvery-happy: life couldn't have gotten any better, then boom! Option to update my os to 10.2.1.1927.. so I'm like okay let's see what's new, I was all excited, only to find out that this.... update erased some of my apps! my music player! Video, picture!! No where to be found! Some other apps were missing but I just downloaded them again from app world.. and that's not all, now I can't update my profile picture on anything, it keeps saying target not found... how do I fix this so I can love my phone again?

Hmmm...something must have happened during the update.  Let's try reloading the OS from scratch.  Don't worry, it's easy.

 

Make a full backup using BB Link.

 

Then use Link to reinstall the OS. 

 

Recommendation:  iI's best to leave this new OS as a fresh install.  If you can get by, I recommend NOT restoring the "Settings" portion of your backup as it may restore the problems.  If there is data that you MUST have then go ahead and restore. 

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New Contributor
Dermain
Posts: 2
Registered: ‎01-29-2014
My Carrier: Lime

Re: z10 Probs >:/

Okay I'll try that now
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