02-15-2013 11:41 AM
I have been trying to backup my z10 with no luck. I have tried every imaginable setting. The link software backed up the playbook fine but I just keep getting the yellow triangle with it say back up failed. Do I have a damaged phone? Does it need replacing?
Solved! Go to Solution.
02-15-2013 01:06 PM
There are ongoing issues with Link on some computers, Blackberry is aware that there is an issue, but I can't find a KB article on it yet.
If I was you, I would contact your carrier for support and you will be escalated to Blackberry support so that they can help you figure out the issue.
02-15-2013 01:43 PM
The applications are causing a problem. This same issue was plaguing PlayBook OS 1.x series. Do a custom backup using Link and uncheck applications from the list you are backing up then it should work. It solved the problem for me.
02-15-2013 03:05 PM
02-21-2013 01:27 AM
Hey guys, I was able to backup my phone when I first got it and then I tried backing it up one day and it stopped working... after reading online about some apps causing problems, I decided to try and delete some of the latest ones I installed. Doing one at a time I eventually was able to backup, when I thought I found the "bad app" I re-installed one of the first apps I deleted, wouldn't backup again... turns out it wasn't any particular app (in my case).
Anyway! all this to say, that I think I found the issue some people are having. If you're application data is more than 675MB (give or take), Blackberry Link won't backup... I would backup my phone with whichever app at 672MB's, it would backup no problem, as soon as I would install another one, it would boost it up to 677MB's or above and it would be a no go... no particular app... I'm just guess 675MB, seems like it would make sense as a number. Anyway, I'm curious if this is the case for other people. What is everyone's application data size at, who are is having issues? If any of you can, try going below 672-675MB and see if it works.