02-28-2013 02:51 AM
Here is what I did to resolve BB Link issues on my W8/64 machine:
1. Find a "BlackBerry Device" driver that is "not working properly" (yellow marked) in Windows 8 Device Manager and "uninstall" it.
2. Keep the Device Manager open. When you connect your Z10, the "BlackBerry Device" driver should install correctly.
3. BB Link will now work properly (I can backup/restore device data now).
03-01-2013 07:48 PM
I'm having issues backup as well and I'm in the 700MB area for software.
I turned off the backup option for application data and it was able to backup but does the other 2 options being backed up contact the important info such as contacts/emails/text etc.?
03-01-2013 07:57 PM
03-02-2013 09:06 AM
spoke too fast, after it appeared to be synching, it has not. Can't even back up my phone right now.
Very frustrated as I can even seem to find a tech support number to call to get answers.
03-02-2013 11:29 AM
03-02-2013 11:33 AM
I did go to Rogers yesterdaybut they don't think their tech support will be much help but I will try.
I have deleted all the other desktop software, it looked like it was working but in the end, some synching but still no ability to back up.
03-02-2013 11:36 AM
03-02-2013 11:43 AM