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BlackBerry® Z10

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: z10 battery life is not accurate

LOL

you replied quick!

Well just make sure you follow the steps report back later on!
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Contributor
hadyalayesh
Posts: 14
Registered: ‎06-24-2013
My Device: z10
My Carrier: etisalat

Re: z10 battery life is not accurate

Dears,

the problem is appear again, but no the phone is shutting down at 30 % (the battery life still good), I tried what you guys told me before, like more that 6 times, but it did not work, 

someone but in one website to remove the battery, Sim and SD Card for an hour and then Fit Battery, Sim and SD. And power cable with charge head without plugging it in, Hold power button on phone for couple of minutes.
Then Plug Into power outlet and let phone switch on. Once on Check battery %.

but I'm not really sure that will work.

kindly I need your help, and why the problem came back?

 

regards,

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 battery life is not accurate

I'd try it & see!




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Contributor
hadyalayesh
Posts: 14
Registered: ‎06-24-2013
My Device: z10
My Carrier: etisalat

Re: z10 battery life is not accurate

Hey, I tried and I was using my phone all day, and it went off at 27%, so I tried one more time to reset the battery, by connecting the power and then removed the battery and then I waited for a min and but the battery back, but again the charging started at 28%,

please I need your help and I really wanna know why the problem came back and if there is any new update coming soon to fix this issue.

 

P.S my battery life is fine but it bather me that my phone is just go off without a warning 

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 battery life is not accurate

I don't know the "why" the problem came back, sorry.

 

Try NOT to run your battery down below 30%, top off the charge during the day for 15 minutes. Some reason your battery is whacky, I don't know why.




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Contributor
hadyalayesh
Posts: 14
Registered: ‎06-24-2013
My Device: z10
My Carrier: etisalat

Re: z10 battery life is not accurate

So what I can do? The battery will stay like this? I mean it will stay not  sync with the actual battery charge.

what about new update to fix this, I really start to hate the blackberry Z10. I need good help to fix this, I used IPhone for the past 3 years and I did not have any problem. But with z 10 its very bad I can't even restart the software even.

 

I really need to fix this :Helpsmilie:

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 battery life is not accurate

You can't restart the software? What do you mean?

 

You can call Etisalat and get technical support on the issue, and ask them to escalate it to BlackBerry technical support.

 

I'd also keep trying what I mentioned, again.

You can also buy a new battery.


You can also wipe the device and restore, or try installing a new OS when you like.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
hadyalayesh
Posts: 14
Registered: ‎06-24-2013
My Device: z10
My Carrier: etisalat

Re: z10 battery life is not accurate

I tried wiping and restore the Z10 before but its the same and my phone is up to date, and you can't reinstall the OS, if you can please till me how?

 

And thanks anyway for your help

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JSanders
Posts: 85,140
Likes: 23,024
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 battery life is not accurate

Buy a new battery?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
hadyalayesh
Posts: 14
Registered: ‎06-24-2013
My Device: z10
My Carrier: etisalat

Re: z10 battery life is not accurate

I told you the battery life is fine and my phone is still under the warranty

 

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