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BlackBerry® Z10

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New Member
Posts: 3
Registered: ‎04-16-2013
My Device: Blackberry Z10

z10 - bbm not working

my contact has added me via email/bb id and also bbm. many issues with accepting - bbm icon will faintly blink on screen then show red star then when i got to accept, the contact vanishes. one minute i see her bbm, then the next minute i don't see her updates. one minute she is on my contact list, then next minute not. when replying to bbm, the icon for delivering takes a very long time, not instantly.

 

when setting bbm for first time, i had some issues with "temporary network" and then finally i was able to break through and have the bbm generated. the user in question also has a z10. i have 2 other users - 1 user and i have no issue with bbm.

 

am i missing a step here as to how to Upload my bbm, or activate it somehow?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: z10 - bbm not working

Hi Heather125,

 

Does this only occur with this one contact or does this occur with multiple contacts? How does your contact behave on her BlackBerry smartphone?

 

Thanks.

 

-CptS

 

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