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BlackBerry® Z10

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Contributor
bbunyanngwiri
Posts: 22
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312
Accepted Solution

z10 contacts jus disappeared

i was in my contacts editing them, and next thing, they all disappeared.
i have done a reboot numerous times and restarted it numerous times, each time, the contacts come back for a few minutes then disappear again.
the old emails and texts are still in the hub, but i can no longer read the emails as they say 'can not display message'.

in the hub, i can see all my accounts listed: gmail, yahoo, hotmail, facebook, twitter, linkedin, bbm, and can access each app separately.
when i try to view the list of accounts in settings, it just sits there and 'loading' just spins and spins.

i tried adding a single contact but after i hit save, i could not see it.

and now i am not getting any emails (most likely related to absence of contacts?)

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 contacts jus disappeared

Do you have the BlackBerry logo symbol on the home screen top right?




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Contributor
bbunyanngwiri
Posts: 22
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312

Re: z10 contacts jus disappeared

not sure exactly what you mean by 'home screen'? do you mean where all the apps are or the hub? i do not see a blackberry logo.

i had turned the z10 off hours ago and i noticed that when i turned it back on after your reply. new emails which i had received to my gmail hours ago now appeared in the z10 hub.

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 contacts jus disappeared

Home screen, yea the apps icon screen or your Hub, either way, you would see the BlackBerry logo icon at top right near your signal bars & indicator.

If you don't see that, you are not connected to BlackBerry services. Likewise I've been told by some others that their Gmail accounts have been slow the past 48 hours. That could be related to Gmail services or your lack of connectivity.

Are you on wifi?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
bbunyanngwiri
Posts: 22
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312

Re: z10 contacts jus disappeared

hm, nope, i do not see a blackberry logo in either place.

 

i am on the work wifi, which can be quite iffy, but I went outside away from it where there was no wifi and still did not work.

 

i just did a device reset. the contacts re-appeared momentarily then disappeared and re-appeared again but now have gone.

 

hm, not connected to blackberry services. strange.. strange... thanks... that may explain why i can not even see my accounts under settings?? :smileysad:

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 contacts jus disappeared

Yep. Look at your main Settings > BlackBerry ID, are those settings entered or can you access that screen at all?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
bbunyanngwiri
Posts: 22
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312

Re: z10 contacts jus disappeared

yes, i can see that screen and i can edit the password or question. 

 

i can now see the blackberry logo after i moved to another wifi area, but still no contacts and any attempt to load or view the accounts on the z10 just spins. 

 

new emails have loaded to the hub but i can not view them, getting a 'can not display' error message.

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 contacts jus disappeared

Your device is now syncing the emails and contacts it appears. Be patient. Try to stay connected to a wifi router.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
bbunyanngwiri
Posts: 22
Registered: ‎05-27-2013
My Device: z10 OS v 10.1.0.2312

Re: z10 contacts jus disappeared

[ Edited ]

really? it takes this long? so i should live the device on and not switch to a non-wifi zone? intrigued as to how that explains everything and the fact that i can not view my accounts in settings. thanks. i will try to be patient but not one of my virtues. :smileyhappy:

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 contacts jus disappeared

Yea leaving the device ON and connected to either your mobile network or wifi is pretty key to this process.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code