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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎05-25-2013
My Device: z10
My Carrier: orange israel

z10 locked and wont open

Hi ,

 

tried  to  unlock my z10 , it immediately showed attempt 6/10 , entered my password and nothing happened , didn't  even  show attempt 7/10 , carried on and nothing changed , tried entering any password again  and  again and nothing happened , still  shows its  6/10 .

 

I'm receiving calls , emails ( can't see them  as  the  phone  is  locked ) , all  other  notifications etc .

 

Tried connecting to my Mac but BB link  wont  work  unless unlocking the device .

Tried  restarting , took  out  battery , nothing .

 

Help  please .

 

Thanks ,

Laurence

Forums Advisor III
Posts: 1,338
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: z10 locked and wont open

Are you sure you did not forget your password for the Z10?  Check you are not using proper letter case.

Jerry G.
New Contributor
Posts: 3
Registered: ‎05-25-2013
My Device: z10
My Carrier: orange israel

Re: z10 locked and wont open

I'm sure. No matter what password I enter , it remains at the 6/10 attempt . At this stage I have entered hundreds of passwords and nothing happens
Forums Advisor III
Posts: 1,338
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: z10 locked and wont open

This is very unusual. I use a number of Z10's and other Blackberry phones and never seen this.

 

Did you try calling Blackberry support?

 

I would guess you have a backup of the phone. You can try to re-install the operating system, and then restore the phone. Hopefully the backup is not password corrupted.

 

It is possible you installed a third party software and that is causing your grief with the phone. I have seen some very weird problems caused by independently written third party software.

 

 

Jerry G.
New Contributor
Posts: 3
Registered: ‎05-25-2013
My Device: z10
My Carrier: orange israel

Re: z10 locked and wont open

Thanks , my  mind  was  in  "auto  mode" , I  never  noticed  its  asking  me  to  enter "blackberry" , got  this  morning  to  the  office , showed  the  phone  to  a  friend ( iphone  guy )  and  he  said "enter  blackberry"  at  first  I  never  understood  what  he's  talking  about  , took  a  glance , entered  blackberry , then  my  password  and  the  phone  is  unlocked .

 

Thanks .