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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: z10

z10 new message icon won't go away

The new message (red asterisk) icon stays on even when there is no new message. I have restarted the phone as well as deleted all my text messages. Help! Thanks!
Posts: 88,138
Likes: 23,514
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 new message icon won't go away

Where exactly are you seeing this red asterisk?




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New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: z10

Re: z10 new message icon won't go away

On the text message icon on the home screen. But I don't have any new texts and i have deleted all of them, I've also restarted my phone multiple times and it's still there.
Posts: 88,138
Likes: 23,514
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 new message icon won't go away

How have performed this phone restart so many times?

 

Try this:  Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: z10

Re: z10 new message icon won't go away

I've done a restart, a shut down then turned it back on and done a battery pull multiple times and it's still there.
I've just done what you suggested and the asterisk is still there (again i have no new texts messages, or any texts at all)
Posts: 88,138
Likes: 23,514
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 new message icon won't go away

Does the Hub > Text messages also show a (1) new message on it's tab, or just the text message icon in the app icon screen?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: z10

Re: z10 new message icon won't go away

The hub is working fine, no it doesn't show anything. Just the red asterisk icon in the app icon screen (home page). It's been like this for a few days now.
Posts: 88,138
Likes: 23,514
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 new message icon won't go away

Try this...  go to that Text messages icon.

open it and at the very TOP of the list, touch and hold ON the most recent (today) date bar.

On the right side pop-up, touch the MARK PRIOR READ icon at the bottom.

 

Does that clear it?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: z10

Re: z10 new message icon won't go away

I did it and the asterisk is still there. I have deleted all my text messages, and it is still there.
Trusted Contributor
Posts: 132
Registered: ‎06-22-2013
My Device: Z10 (STL 100-2) -10.1.0.4181

Re: z10 new message icon won't go away

I believe you have a msg on your sim card. This has been responsible for some 'phantom' notifications on other phones I've seen in the past. Is it possible that you can place your sim into another device which has a 'view sim message' functionality and clear it? I had a quick look and I couldn't find how to do this on the Z10. Maybe someone else here knows how.
Disclaimer:
I know a little about lots of things,
yet not a great lot about those little-things.
Ultimately, I'm here to learn.