07-13-2013 10:14 PM - edited 07-13-2013 10:36 PM
Could you start up the phone up with the sim removed then reboot it (without the sim in it) to confirm this please? An MMS download is triggered by an invisible sms. Also I don't know how a Z10 handles a Class 0 or 'Flash SMS' (They're the ones that popped straight up on your screen). The problem is that they can reside on the sim and can pop up on the next phone the sim's placed in. Cheers!
07-14-2013 12:01 AM
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
07-14-2013 12:42 AM
Thanks, I'll be happy if this is the source of the issue and that a simple sim replacement will see the member's phone back to normal.