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BlackBerry® Z10

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New Contributor
darcha70
Posts: 5
Registered: ‎02-24-2013
My Device: z10
My Carrier: Telus

z10 phone crash

I have had 2 z10's given to me now and they both lasted 4 days. Major crash blue screen then the phone I completely dead. What's up with this phone . I had a torch for 2 years and never had a problem........:Censored:

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Guru I
John_Clark
Posts: 14,977
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: z10 phone crash

This sounds like a bit of a stretch. First, two Z10's "given" to you? Both had blue screen crashes? I've never even heard of a blue screen crash on a Z10.
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New Contributor
darcha70
Posts: 5
Registered: ‎02-24-2013
My Device: z10
My Carrier: Telus

Re: z10 phone crash

first phone given on contract signing second phone given when the first phone crashed

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New Contributor
darcha70
Posts: 5
Registered: ‎02-24-2013
My Device: z10
My Carrier: Telus

Re: z10 phone crash

when using the phone you could feel the heat on the back. after plugging it in it had a definate hot spot beside the battery. Maybe chip melt down....?

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New Member
jutley
Posts: 1
Registered: ‎06-15-2013
My Device: Z10
My Carrier: Att

Re: z10 phone crash

Actually mine has crashed between 5- 10 times. It is scaring me, then yesterday, on youtube bluescreen, after that HARD crash!!

I hope its under warranty

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New Contributor
kholyo
Posts: 8
Registered: ‎08-17-2010
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: z10 phone crash

I've had similar problems since Friday. Phone keeps shutting off, a red light flashes (charger flash) and then it will randomly reboot. I've had 3 blue screen shut offs this weekend, and the phone has been turning itself on and off, wifi isn't working properly and not receiving incoming emails, etc.

 

I've read this may be related to a recent auto-update?

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Guru I
John_Clark
Posts: 14,977
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: z10 phone crash

The random reboots have been a problem. However, some later OS versions have fixed it for many people. What is your OS version? You can type "myver" without the quotes in the body of an email, text or bbm and post the version number that pops up.
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New Contributor
kholyo
Posts: 8
Registered: ‎08-17-2010
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: z10 phone crash

Honestly, it doesn't stay on long enough to check. It's been rebooting itself everytime it turns on. Just checked it and the screen went all scrambled and blue again, then it reset...again.

 

This is ridiculous. If it is a software update that is causing the problems, needs to be fixed immediately.

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New Contributor
kholyo
Posts: 8
Registered: ‎08-17-2010
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: z10 phone crash

Managed to check msgs briefly:
myver:
Z10STL100-3
10.1.0.1720

when I checked for software updates, it said the OS currently installed is 10.1.0.273
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Guru I
John_Clark
Posts: 14,977
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: z10 phone crash

What Its doing is not normal. Contact your carrier for a replacement.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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