05-18-2013 04:33 AM
OS 10.1.0.273 here, problem was present on OS 10 also, phone is STL100-1
This seems to be a widespread problem, a lot of my friends are experiencing it, my z10's speaker suddenly stops working, although all the volume cursors are on max or near max,
I expericence no ringtones no notifications no music no videos nothing. i am missing a lot of my calls due to this problem and it is not acceptable.
Some people are linking it to Bluetooth, but i never used bluetooth on my device, is it a software bug? hardware bug?
I did a restart, removed battery, hard reset, everything, the sound only returns when the phone decides to return it.
A Friend suggested that i put my speaker volume on approximatly 70 % because the speakers were sluggish, i am now trying this solution, but i didnt pay almost 800 $ in order for me to find the solution myself.
I advice BB to take this issue seriously otherwise they will end up with a lot of unhappy customers.
05-22-2013 09:54 AM
05-23-2013 04:47 AM
I did experience it again, but this time the sound returned by itself in 2 hours.
What is this?? No one from BB can suggest anything? faulty speakers? software? anything?
06-10-2013 12:44 AM
06-20-2013 05:49 AM
yeaahhhh me too.. same problem... same issue.. just bought z10 a week ago... everything i tried to settle this **bleep**........ bought RM2,199 (Malaysia Ringgit) what a lousy!!!!
06-30-2013 08:22 PM
Yes, I have the same problem on my z10, my speaker is not working.. I need help. I tried to restart several times, include system wipe off. Some one please help...is very irritating.
07-02-2013 08:53 AM
I improvised a solution, and the phone is working perfectly since then.
I removed all sound notfifcations for msgs, emails, whatsapp....... and kept only the vibration working.
Because i noticed that the sound used to cut off when several notifications were playing at the same time (2 emails received at the same time for example).
well so far it is working, but it is not a satisfactory solution, my 4 years old Torch did not experience these sound issues, which is unacceptable for a 2013 phone.
07-24-2013 06:17 AM
unfortunalty my method did not work, my phone is muted again, but rejoice everyone i discovered the solution and it works 100 %.
When your phone is muted, play a music file (no sound i know), remove the back cover, and press your fingers below the battery (dont know the exact place, in the middle above the speaker), and the sound returns, MAGIC.
Well it seems to be either a harware issue or a cover issue.
Hope it helps you all