Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Contributor
vancouverrandy
Posts: 37
Registered: ‎10-30-2013
My Device: z10

Re: z10 text message problem still on 10.2, fixed on z30?

10.1
Contributor
fgareri
Posts: 18
Registered: ‎07-22-2010
My Device: Not Specified

Re: z10 text message problem still on 10.2, fixed on z30?

i just hope an American company ends up buying blackberry so we can finally get decent product support.

Contributor
vancouverrandy
Posts: 37
Registered: ‎10-30-2013
My Device: z10

Re: z10 text message problem still on 10.2, fixed on z30?

Yeah, OK. Sarcasm
New Contributor
antiload
Posts: 2
Registered: ‎11-04-2013
My Device: z10

Re: z10 text message problem still on 10.2,

I'm having text message problems still even after the October update 10.2.0.424. It happens with large steaming text messages, even after deleting them & switching off/on again. I agree really frustrating & business critical. Disipointed this has not been fixed in the last update!!!!!  :manfrustrated:

Contributor
vancouverrandy
Posts: 37
Registered: ‎10-30-2013
My Device: z10

Re: z10 text message problem still on 10.2, fixed on z30?

BlackBerry, we need a fix for this. What recourse do we have? What's the use of having forums, if our problems get ignored. At least acknowledge that you are looking into it...!
Forums Advisor III
rat-7
Posts: 1,435
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: z10 text message problem still on 10.2, fixed on z30?


vancouverrandy wrote:
BlackBerry, we need a fix for this. What recourse do we have? What's the use of having forums, if our problems get ignored. At least acknowledge that you are looking into it...!

If you were with another carrier than Rogers, would have told you to contact the carrier and have it escalated to BlackBerry support, but Rogers does not provide that kind of support

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
New Contributor
annette7
Posts: 17
Registered: ‎10-27-2013
My Device: z10

Re: z10 text message problem still on 10.2, fixed on z30?

I'm with Telus and they have been no help whatsoever. They sent my phone in for repair and wiped it which I could have done myself and not had a loaner for two weeks. And the problem persists and their option is get a different phone other than bb
New Contributor
antiload
Posts: 2
Registered: ‎11-04-2013
My Device: z10

Re: z10 text message problem still on 10.2, fixed on z30?

Rat-7 

I don't understand that reply?? The problem is with the sofware on the phone. The problem has not been addressed in any recent update. This should surely be a priority fix for Blackberry. The phone is great & I want to keep it but the text messaging problem really needs a priority fix.

Contributor
bratprince1_11
Posts: 30
Registered: ‎02-13-2013
My Device: Z10

Re: z10 text message problem still on 10.2, fixed on z30?

Can someone from BlackBerry, or maybe a moderator, at least comment on the issue?
Contributor
gmail77
Posts: 48
Registered: ‎10-30-2013
My Device: Z10

Re: z10 text message problem still on 10.2, fixed on z30?

We all look like desperate now, nowhere to go to address our our problems. Will somebody out there from BlackBerry respond? Or maybe we are in the wrong forum?