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BlackBerry® Z10

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New Contributor
goldensantiaga
Posts: 3
Registered: ‎03-21-2013
My Device: z10
My Carrier: rogers

z10 turned off and wont turn back on

I was on the phone and my blackberry was charging I plugged it out and it turned off it was fully charged and functioning just fine before I plugged it out..Now it wont turn back on I have tried taking the battery out and plugging it in and still nothing I don't know what to do there is no damage to the phone it is less than a month old and I have never had this problem before....SOMEONE HELP PLEASE :Helpsmilie:

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JSanders
Posts: 83,046
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 turned off and wont turn back on

I don't understand "plugging out" in your post.

 

If connect this device to the OEM charger, and while still connected, remove the battery for FIVE minutes, replace the battery, what happens? Do you see any onscreen or LED activity?




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New Contributor
goldensantiaga
Posts: 3
Registered: ‎03-21-2013
My Device: z10
My Carrier: rogers

Re: z10 turned off and wont turn back on

*plugging out meant when i plugged the charger out of the device * i will try this and see what happens
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New Contributor
goldensantiaga
Posts: 3
Registered: ‎03-21-2013
My Device: z10
My Carrier: rogers

Re: z10 turned off and wont turn back on

nothing happened no onscreen or led action at alllll

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JSanders
Posts: 83,046
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 turned off and wont turn back on

I'd leave it connected to the charger a couple more hours, and then again, with it still connected to the charger, remove and replace the battery.

 

If then nothing, you need to call Rogers tech support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.