04-28-2013 09:30 AM
04-29-2013 09:22 AM
Hi btomaselli and welcome to the BlackBerry Support Community Forums!
Have you tried performing a battery pull to see if that helps resolve the issue? If not, try it and let me know.
05-28-2013 11:23 AM
When you say that they are not working, does anything show up on your screen when you press them? What OS version are you on?
06-12-2013 09:25 AM
07-09-2013 11:29 PM
I have tried everything that all have suggested, but my volume up key is not working. I even tried a security wipe and restored the device, but it's still not working. My OS is 10.1.0.273
Any other suggestions other than giving it to Rogers to send out for repairs?
I appreciate any help.