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BlackBerry® Z10

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New Contributor
ezer85
Posts: 6
Registered: ‎03-28-2013
My Device: blackberry z10
Accepted Solution

z10 wifi trouble

I really like my z10, but I have a huge problem: the wifi is not working! neither at home nor at work! all other devices are just working fine with the wifi but z10. Blackberry has to solve this issue, because a functional wifi is nowadays a basic thing.

 

z10 connects for 2min and then cuts off, all the time! what's the problem? please advise

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 wifi trouble

Is this occurring on any and all wifi connections, or just at home?

Have you rebooted your Z10?

What OS release is on your Z10 (Settings > About)?




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New Contributor
ezer85
Posts: 6
Registered: ‎03-28-2013
My Device: blackberry z10

Re: z10 wifi trouble

[ Edited ]

unfo on all wifi connections. yes, i've rebooted it several times without any success. I have the lates update (10.0.10.90) on my device. I guess there also other people with the same issue, could it be a hug in the dhcp client?

 

 

just checked the logs and the reason for the wifi trouble is the following: WPA: could not verify EAPOL-Key MIC - dropping packet

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 wifi trouble

Have you rebooted your WiFi router?




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New Contributor
ezer85
Posts: 6
Registered: ‎03-28-2013
My Device: blackberry z10

Re: z10 wifi trouble

yep
JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 wifi trouble

ok.

 

Tell me all that you have done now, so I can quit guessing?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
ezer85
Posts: 6
Registered: ‎03-28-2013
My Device: blackberry z10

Re: z10 wifi trouble

I have tried everything to solve this problem, rebooting router and z10, disabling auto optain ip etc. so everything which has been suggested in the web, nothing really helps. i guess this is a software error

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: z10 wifi trouble

Next, I'd suggest wiping your Z10 and reloading the OS.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Regular Contributor
monkeno
Posts: 62
Registered: ‎09-25-2011
My Device: 9800

Re: z10 wifi trouble

Try setting your router to b only and see if it works. The MSFT Surface had the same issues at launch.

It's not a solution because most places you don't have any control. But according to the threads over there they eventually were able to patch it. Likely the same chip set.

BlackBerry likely won't be in as big of hurry as MSFT needed to be.
New Contributor
ezer85
Posts: 6
Registered: ‎03-28-2013
My Device: blackberry z10

Re: z10 wifi trouble

now it works, thanks a lot!!!!