02-20-2015 03:27 PM
Me too, after today's backup my BLACKberry Z30's screen is BLACK.
The phone is working, I can call it and it rings, it makes a sound when I receive and sms or bbm.
Even when I plug and unplug the charger it makes the normal sound.
None of the described restart options works.
My wife's Z10 did the same also after today's upgrade but I could fix that by removing and replacing the battery.
Z30 = fixed battery, no solution.
and NO I did not drop the phone and this phone is today exactly 2 weeks old (or in my posession)
I can even connect it to my PC with BB Link and see my files and Link sees the phone.
Seems like everything but the screen is working.
02-20-2015 03:30 PM
O yes, and in Link if I tell it to look for upgrade it tells my I have the latest version.
On home screen it says
Software release 10.3.1.1565
OS version 10.3.1.2243
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
02-20-2015 03:46 PM
hold both volume keys for 30 seconds to simulate a battery pull
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
02-20-2015 03:53 PM
I did that several times without success. This time because it is connected to the computer I could see after about ten seconds the pc said the device has been disconnected. I pushed the buttons for about 32 seconds to make sure. But after about 5 seconds after I released the buttons the computer said that is connected again. It is impossible for it to restart in such a short time.
Thus I presume it is not restarting at all.
I find it strange that the Z30 and the Z10 had the same problem after the upgrade on the same. We had the Z10 for more than 2 years now and it is the first time it happened to the Z10. Z10 was fixed, battery can be removed.
02-20-2015 03:53 PM
Maybe the upgrade did not complete for some reason. Is it not possible to force a reload of the OS from BB Link since I can connect to the device via link?
02-20-2015 04:05 PM
OK, while connected to the pc I've pressed and held the top start button. After ten seconds a message popped up in Link which actually gave me the option to reload the device software.
I click it in link, after a while it asked me to hold power button again for ten seconds which I did.
The it told me it needs to install a Device Software Updater and I allowed it.
Green light was on on Z30
Then it told me that existing software was detected on my pc and I must disconnect my device , close software and click OK, I followed the instructions.
Now it asked I must restart my system which I will do not , thus I cannot complete all of this in one post I will have to come back later.
02-20-2015 04:14 PM
I am back but with bad news. My Z30 talked to me after I reconnected it to Link. It told me we can continue but I must first accept the license agreement. Great technology but with a blank screen I cannot accept the agreement.
Seems like I will have to take it back
02-21-2015 06:46 AM
I have exactly the same problem.
Had my z30 for over a year and it has always been perfect. Until the latest software update i did last night.
The software update was completed and my phone rebooted and I was using the phone last night on the new software. Then I turned it off to charge it overnight and when I turned it on this morning, the screen was black.
Still black, despite trying all the reboots mentioned here.
My red lights flashes, it rings and I hear notifications of stuff arriving on my device, but the screen is completely black and unresponsive.