11-11-2013 06:35 PM
I can't seem to transfer or switch devices from the Z10 to the new Z30 I just purchased. The error message I receive is that I am switching from a higher OS to a lower OS. The Z10 has an OS of 10.2.0.424 and the Z30 has an OS of 10.2.0.210. I have tried software updates but I get a message stating that my OS is the latest version. Can you suggest a way that I can switch to the new phone and copy all of my setting, data, etc.? Or, will there be an update coming soon for Z30 to a higher OS version?
11-11-2013 08:23 PM
11-11-2013 08:56 PM
11-13-2013 03:45 PM - edited 11-13-2013 06:58 PM
I had similar issues with my upgrade and device switch using the BB Link.
On the switch backup file, I used winzip, and modified the manifest file and it worked. All you have to do change the OS version on the manifest file. The version should match your new device version. ( i am referring to the second solution above). Save the changes... Then do the switch or restore again. I am happy with it.
11-13-2013 04:52 PM
11-19-2013 01:04 PM