01-24-2014 05:34 PM
I have just purchased several z30's for our company. Model STA100-2, Software 10.2.0.224
Our Telco has sold us a plan with data and not BIS or BES as he states its running os 10 so does not require BIS or BES.
My head office in Europe host our email so for the set up.
Settings> accounts> add new account.
Type in email address and a server password> so far so good.
Type in device password > so far so good.
The Z'30 goes though its setup and creates a "work space" and states Activation complete.
Head office can see my phone of their sever But I have no emails.
Head office keep telling me and sending me screen shots of where after I set the device password I enter my email password. However I do not get this prompt. After the device password the setup completes and returns me back to the main screen. The only difference is I now have a work space.
Any help would be much appreciated.
Solved! Go to Solution.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-24-2014 06:15 PM
Sounds like the did not apply an email profile for your account, easy to miss when sending out an activation
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V