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BlackBerry® Z30

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Contributor
Posts: 11
Registered: ‎11-02-2013
My Device: Z30
My Carrier: Rogers
Accepted Solution

Migrating/Adding Contacts

I am new to BB10 but have had older BlackBerrys in the past. My initial impression is the Z30 is an amazing device and really quick compared the the flagship Android device I was using while waiting for BB10. 

 

I have everything up and working on the Z30 except for the Contacts app.

 

When I try to migrate from the 9810 it shows the contacts are included in the data that is saved to the memory card however when I run the migration wizard on the Z30 the result is no contacts.

 

I then tried to send a few of the contacts over a paired BlueTooth connection. The contact details all show up perfectly on the Z30 as excepted however clicking on "Save" does not keep the contact.

 

I then tried manually enterting a new contact, going to save and still cannot get even a single contract entry. A reboot of the phone did not change the current status.

 

I am sure I have done something really obvious that is causing this current issue however searching the Internet is not turning up any answers. Can someone please point me in the right direction on this issue?

Contributor
Posts: 11
Registered: ‎11-02-2013
My Device: Z30
My Carrier: Rogers

Re: Migrating/Adding Contacts

I have done some further investigation.

Adding an account to sync contacts with and then adding a new contact from the BlackBerry has it show up online as entered however it is not visible on the device.

I would really appreciate some assistance in figuring this one out.
Contributor
Posts: 11
Registered: ‎11-02-2013
My Device: Z30
My Carrier: Rogers

Re: Migrating/Adding Contacts

Turned out I was able to solve the issue with migrating the contacts from my 9810 by doing a fully factory reset on the Z30. Once the reset was complete transferring using the media card worked.

It might be worth a try if you are having a similar issue to what I described above.