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BlackBerry® Z30

New Member
Posts: 1
Registered: ‎08-21-2014
My Device: Z30
My Carrier: MTN

Unable to Connect to Blackberry Server



I was previously using a BB9810 and later changed to Z30. However, i seemed to be receiving a "temporary server error" when associating the BBM on my Z30 with my Blackberry ID.


I have turned off the WIFI and also restarted the phone, yet the issue persists.


I have a full Blackberry Internet Service enabled on the phone by the service provider. I am able to check my emails and send mails, but the BBM doesnt seem to work.


Please help.

Hall of Famer II
Posts: 53,156
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Unable to Connect to Blackberry Server

[ Edited ]

Hi and Welcome to the Community!

lekelee1 wrote:

I have a full Blackberry Internet Service enabled on the phone by the service provider.

That could be the problem...BB10 does not use BIS, and it has been reported that having BIS on the account can sometimes cause BB services to fail. I recommend you ring up your provider and have BIS removed.


Good luck and let us know!

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