11-06-2013 12:18 PM
I'm not sure when this started happening but every time I tried to fly through the applications on the main menu by running my fingertip on the bottom of the screen, a black bar appears which is highlighted red on the first two print screens. It then continues onto the hub as shown on the second screen shot. It overlaps over the messages and it irritates me. Also the configuration menu on the third screen, the background is somehow black. When I took the screenshot, it was appearing dark grey which it should have been. I used paint to paint it black because that is how it's appearing on my mobile right now. I did factory reset twice and it didn't change anything. I'm not sure if it was the Blackberry virtual expert app that trigged this problem, I have no idea. Please help. I have been trying to fix this for days.
Thank you for your time!
Solved! Go to Solution.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
11-13-2013 02:56 PM
only once in 5 yeras did i have to reinstall my OS and that was from a non supported app I had installed.
There seems to be many people that reccomend an OS reload and have no clue with the real issue is
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
11-16-2013 08:34 PM - edited 11-16-2013 08:38 PM
That black bar appears for me as well when I touch my finger on the tab selection bar at the bottom that you highlighted in your first two screenshots. That is how it is supposed to look when you are using the bar to switch between tabs/active frames/hub.
Are you saying that it appears all the time now? It disapears for me as soon as I select which tab on the ribbon I want and take my finger off.
Actually on the 2nd screenshot it does look like it is stuck on. When I'm selecting it on my phone there is a mail icon similar to the 1 icon in your 1st SS. What bundle are you running? I'll see if I can reproduce that with the same version.