03-10-2014 12:30 AM
my z10 told me told restart the phone becos my videos where not opening after restarting it went from show ing just the blackberry name to red light then it went completely off,pleease help cos this is a friend phone whos birthday is today,and i have totaly ruined it,please help
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03-10-2014 01:17 AM - edited 03-10-2014 01:42 AM
Connect your device to OEM wall charger for 10 minutes, then remove the battery, simcard and sd card. Leave it for 10 minutes while it's still charging. Now reinsert the battery only and press the power button. See if the the device able to turn on. Several attempt might needed.
Good luck and et us know the result.
03-16-2014 11:27 PM
A proper cold restart for a Z10 is to remove the battery for about 15 seconds and then re-insert. Some tech people also recommend to also pull the SIM and SD card when removing the battery. Re-insert the cards and then the battery.
Do not leave external charge power when removing the battey. The charge power will generally keep the memory active and this is what you are trying to reset.
If the videos still do not open, it is possible the video data in memory is corrrupted. You can prove if this is fact by connecting the phone to a PC, and with the Link software transfer the videos to the PC. If they play on the PC this points to the possiblity there is an issue with the video player installed in the phone.
If there is a corrupt player software, you would have to reinstall the OS. Make sure the phone data is backed up. You can use the Link software to re-install the latest version of the OS.
03-18-2014 04:02 AM
i have also tried that and its has not come up at all, i dont know if i should say the phone is dead, cos it not even showing anyy sign,is dere anything that can be done to a dead phone.
03-19-2014 10:58 AM
This article might help you.
It still fail, you may want to claim a warranty or bring it to the phone repair specialist.