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New Contributor
TompkinsMobile
Posts: 3
Registered: ‎07-01-2013
My Device: Z10
My Carrier: Verizon, AT&T

Lost access to our Developer Account

Hello,

 

I am one of the managers are Dex Media (formerly SuperMedia) and we have built a new version of our app (Superpages) and our developer account is no longer active so we can upload a new version.  What the best way to recover that account so we can get our new app uploaded and published?

 

Kind regards,

Brandon Tompkins

Mobile Product Manager

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New Contributor
TompkinsMobile
Posts: 3
Registered: ‎07-01-2013
My Device: Z10
My Carrier: Verizon, AT&T

Re: Lost access to our Developer Account

Is there not any support at BlackBerry anymore?  Does anyone know how to contact someone about the above issue? We have the login credentials, they just no longer work and show that the account is not active.  

 

Thanks,

Brandon

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Developer
Zmey
Posts: 1,509
Registered: ‎12-18-2012
My Device: PlayBook, Z10, DAC

Re: Lost access to our Developer Account

Hi,

Forums aren't official support channel. There was a transition from Vendor ID's to BlackBerry ID's on all website modules including Vendor portal. Try using your BlackBerry ID to login. If it won't work, try contacting the support:

https://www.blackberry.com/profile/?eventId=8109

 


Andrey Fidrya, @zmeyc on twitter
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New Contributor
TompkinsMobile
Posts: 3
Registered: ‎07-01-2013
My Device: Z10
My Carrier: Verizon, AT&T

Re: Lost access to our Developer Account

You are awesome!  Thank you very much.  I have been asking for a link or something for support in various places and no one ever gave me one.  Thank you!

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