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New Contributor
Posts: 2
Registered: ‎07-08-2013
My Device: blackberry 9900
My Carrier: t-mobile

Lost Blackberry 9900 ID password



I have a new mobile provider and a new SIM card for my blackberry ( I didn't change phones). I can' t remember my ID password and don't  know the answer to my secret question anymore.


Can someone help me please?





All Replies
Posts: 91,155
Likes: 24,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost Blackberry 9900 ID password

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

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