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Connectivity

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New Contributor
raymondtan
Posts: 6
Registered: ‎12-23-2011
My Device: Curve 9300
My Carrier: Singtel
Accepted Solution

BB Cloud Service for Office 365 down

BB Cloud service for Office 365 is down since yesterday 4pm (GMT +8).

 

Have not had an email coming in and also not been able to send out any emails.

 

However POP / IMAP / EWS accounts configured directly  via BIS works perfectly.

 

This outage is hitting almost 24 hours.

 

 

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New Contributor
raymondtan
Posts: 6
Registered: ‎12-23-2011
My Device: Curve 9300
My Carrier: Singtel

Re: BB Cloud Service for Office 365 down

BBM still works
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New Contributor
raymondtan
Posts: 6
Registered: ‎12-23-2011
My Device: Curve 9300
My Carrier: Singtel

Re: BB Cloud Service for Office 365 down

Got the following fix which worked from BB support:

 

Failed to resolve name: AsyncRequestException - The account does not have permission to impersonate the requested user.

 

This matches the following KnowledgeBase article:

 

Article Name: BlackBerry Business Cloud Services for Microsoft Office 365 - User failing on start on EWS Adapter due to impersonation issue Article Number: KB28963

Link:

http://www.blackberry.com/btsc/KB28963

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