Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component


New Member
Posts: 1
Registered: ‎01-16-2014
My Device: blackberry z10

Cannot access Blackberry Cloud Services

I am a global admin for O365. However , recently, i cannot login to the blackberry cloud services console.

I receive the following error message:

Tenant authorization error

You are not currently logged into BlackBerry® Business Cloud Services.

You must login into BlackBerry Business Cloud Services from Microsoft® Office 365.

Please close the browser window.


Also when I do eventually get in, I am logged out straight away with the error message:

The browser session has expired.


Also I get this message whe I test it from chrome:

Your session has timed out.

Web applications store information about what you are doing on the server. This information is called the session.

Web servers must track many, many sessions. If you are inactive for a long enough time (usually, a few minutes), this information is discarded to make room for active users.

At this point you may restart the session to continue.


I have looked at our firewall on-site whichwas  perhaps screening out the cookies that hand over the authentication. But it is not doing this.


Any ideas?



Regular Contributor
Posts: 83
Registered: ‎03-27-2014
My Device: z-10

Re: Cannot access Blackberry Cloud Services

i have same prob

cannot access blakberry cloud services

New Contributor
Posts: 9
Registered: ‎07-24-2014
My Device: BlackBerry Q10

Re: Cannot access Blackberry Cloud Services

Use Internet Explorer and make sure that all active X controls are enabled