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CloudGuy
Posts: 1
Registered: ‎05-07-2012
My Device: BlackBerry 9900 Model RDE71UW
My Carrier: Bell Mobility

Does the BlackBerry device diagnostic test work for BBCS?

Hello,

 

I'm working on a fool proof way of determining, with little effort, if a problem is on the Carrier side, Office 365 side or BBCS side.  I think that what the Device Diagnostic Test does for BES would give me what I I need but am not sure if it work for BBCS.  I'm getting a test device to confirm my assumptions but it would be great to have a formal answer with reference to a KB article.

 

Any thoughts on if it exsits and feedback on its usefullness as a troubleshooting tool?

 

Thanks!

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