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New Contributor
mblank
Posts: 2
Registered: ‎02-23-2012
My Carrier: Sprint

Logging into Admin Console gives JBossWeb Java Error

Whenever I click the manage link from my 365 Admin Home Page, I'm bounced to a few pages and land at https://businesscloud.blackberry.com/office365/cps1 where it gives me the error below. I can't get into my console to manage any of my users and I need help.

 

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
	com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:131)
	com.rim.bes.bas.web.console.LoginDispatcher.doPost(LoginDispatcher.java:77)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
	com.rim.bes.cps.web.gateway.filter.SAMLFilter.doFilter(SAMLFilter.java:185)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

root cause

java.lang.OutOfMemoryError: Java heap space

note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.


JBossWeb/2.0.0.GA_CP

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Visitor
MooreComp
Posts: 1
Registered: ‎02-23-2012
My Carrier: ATT

Re: Logging into Admin Console gives JBossWeb Java Error

Same issue:

 

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
 com.rim.bes.bas.web.console.LoginDispatcher.processRequest(LoginDispatcher.java:131)
 com.rim.bes.bas.web.console.LoginDispatcher.doPost(LoginDispatcher.java:77)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
 com.rim.bes.cps.web.gateway.filter.SAMLFilter.doFilter(SAMLFilter.java:185)
 org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)


root cause

java.lang.OutOfMemoryError: Java heap space


note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.

Please use plain text.
New Contributor
mblank
Posts: 2
Registered: ‎02-23-2012
My Carrier: Sprint

Re: Logging into Admin Console gives JBossWeb Java Error

I just tried again and was able to get back into my management console. Not sure what has been reset/fixed but thank you.

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