Connectivity

[JamesWhite]

One user account (sadly my one) will not activate correctly in BES.. Here is what happens:

1. Log on to O365 (Either my own or a different account, they end up with the same error)

2. Select "Manage" for BES services

3. Select "user" - "Create user" - "Search".

4. Highlight my name with the tick box, select continue

5. Assign to a security group (again it makes no different)

6. Select "Create a user with activation password"

7. Type in password and confirm.

8. Select "create user".

9. I get the following error

"One or more errors occurred. BlackBerry enabled users were not created."

"The specified mailbox is already assigned."

[jamead1981]

Were you the original person who setup the Cloud Service? If so you will already be a user, just not enabled. 

If you search Users for yourself you should find yourself - you can then enable yourself as a Blackberry User and create an activation password. 

[JamesWhite]

Sadly not:

When searching for my account:

"The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again"

I have tried first name, last name, both names in different orders and case.

I then try to make and account and.... "The specified mailbox is already assigned."

[jamead1981]

Have you tried searching using yoru email address? As soon as you log in to Cloud Services from Office 365 you are created in Cloud Services. 

[JamesWhite]

Quick user search: "No records were found for users."

It almost seems like my account is half there.. As in, it's not showning but is in the DB

[jamead1981]

I would then suggest using the formal support route - your log in details should have been sent to the admin for your account

[JamesWhite]

I am the admin for our company. Do you mean a BBCS admin external to my company?

[jamead1981]

No, you should have received log in details for Blackberry Technical Support Services. If not I believe you can have microsoft support transfer you to them via the support number in office365

[JamesWhite]

I have got one step further... Stoppred BBCS from 0365, enabled it again, logged in as myself and I am now in the list