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New Contributor
JamesWhite
Posts: 6
Registered: ‎10-16-2012
My Device: Various
My Carrier: Vodafone

One account will not create.. argh!

[ Edited ]

One user account (sadly my one) will not activate correctly in BES.. Here is what happens:

 

1. Log on to O365 (Either my own or a different account, they end up with the same error)

2. Select "Manage" for BES services

3. Select "user" - "Create user" - "Search".

4. Highlight my name with the tick box, select continue

5. Assign to a security group (again it makes no different)

6. Select "Create a user with activation password"

7. Type in password and confirm.

8. Select "create user".

9. I get the following error

 

 

"One or more errors occurred. BlackBerry enabled users were not created."

 

"The specified mailbox is already assigned."

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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: One account will not create.. argh!

Were you the original person who setup the Cloud Service? If so you will already be a user, just not enabled. 

 

If you search Users for yourself you should find yourself - you can then enable yourself as a Blackberry User and create an activation password. 

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New Contributor
JamesWhite
Posts: 6
Registered: ‎10-16-2012
My Device: Various
My Carrier: Vodafone

Re: One account will not create.. argh!

Sadly not:

 

When searching for my account:

"The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again"

 

I have tried first name, last name, both names in different orders and case.

 

I then try to make and account and.... "The specified mailbox is already assigned."

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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: One account will not create.. argh!

Have you tried searching using yoru email address? As soon as you log in to Cloud Services from Office 365 you are created in Cloud Services. 

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New Contributor
JamesWhite
Posts: 6
Registered: ‎10-16-2012
My Device: Various
My Carrier: Vodafone

Re: One account will not create.. argh!

Quick user search: "No records were found for users."

 

It almost seems like my account is half there.. As in, it's not showning but is in the DB

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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: One account will not create.. argh!

I would then suggest using the formal support route - your log in details should have been sent to the admin for your account
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New Contributor
JamesWhite
Posts: 6
Registered: ‎10-16-2012
My Device: Various
My Carrier: Vodafone

Re: One account will not create.. argh!

I am the admin for our company. Do you mean a BBCS admin external to my company?

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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: One account will not create.. argh!

No, you should have received log in details for Blackberry Technical Support Services. If not I believe you can have microsoft support transfer you to them via the support number in office365
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New Contributor
JamesWhite
Posts: 6
Registered: ‎10-16-2012
My Device: Various
My Carrier: Vodafone

Re: One account will not create.. argh!

[ Edited ]

I have got one step further... Stoppred BBCS from 0365, enabled it again, logged in as myself and I am now in the list

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