Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

Connectivity

Reply
Topic Options
a12472
New Contributor
a12472
Posts: 2
Registered: ‎05-01-2012
My Carrier: China Unicom

The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer.

Options

‎05-01-2012 10:35 AM

Hi

 

We have a user activated the device ago, and he wiped his device last weekend to update the new os, but now he failed to activate the device now.

 

We deleted his account from the Blackberry Administration Service, and created account, but when we try to assign the device to his account, the system says "The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer."

 

How do we do now? 

Best Regards

 

Martin Ma

Report Inappropriate Content
Message 1 of 1 (1,758 Views)
Reply
0 Likes
Please use plain text.