Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for Mac

Reply
Contributor
Snorsh
Posts: 14
Registered: ‎08-08-2008
My Device: Not Specified

Another phone is in my future and it won't have the words Black or Berry in it. Can anyone answer these questions?

I have a Blackberry 9360 7.0 Bundle 1555 (v7.0.0.319)

 

I have never been able to sync this phone with ANY computer, Mac or PC.  I have tried all the various fixes suggested in this and other forums.  There is more than just me with this problem judging by the message boards.

 

Why am I locked out of Blackberry app world?  Apparently I had a token and this has expired and I have to log in.  I have not found a way to log in on my phone because my token has expired.  A viscous circle.  I have before anyone suggests it, signed into my Blackberry world account and tried to download it there, but because the computer won't recognise the bloody phone, I can't fix it.

 

I'm sure there is a software update to fix these problems but because the computer doesn't recognise my phone, I can't do that either.

 

I was backing it up through Blackberry protect, but because my token has expired, I can't log in, can't update the software because the bloody phone won't connect to my computer. 

 

Is there someone who actually works at Blackberry monitoring these forums?  Would you like to help me fix the problems with your product?  Maybe.

 

Thanks, Iain

Please use plain text.
JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Another phone is in my future and it won't have the words Black or Berry in it. Can anyone answer these questions?

lain, welcome the community support forums.


Snorsh wrote:

Is there someone who actually works at Blackberry monitoring these forums?


This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.

 

Obviously you're frustrated, I would be as well.  Have you called your mobile provider technical support on these issues? If they were not able to resolve them, did they escalate the issue to RIM level tier two tech support (they should have). There, you can speak with real live RIM technicians.

 

For your 'token' problem:

Uninstall the current version of App World then update to the latest version of BlackBerry App World by using your BlackBerry browser to go to http://www.blackberry.com/appworld/download on the BlackBerry smartphone.

Note: If the problem persists, uninstall App World then reinstall over wifi.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.