Desktop Software for Mac

[Snorsh]

I have a Blackberry 9360 7.0 Bundle 1555 (v7.0.0.319)

I have never been able to sync this phone with ANY computer, Mac or PC.  I have tried all the various fixes suggested in this and other forums.  There is more than just me with this problem judging by the message boards.

Why am I locked out of Blackberry app world?  Apparently I had a token and this has expired and I have to log in.  I have not found a way to log in on my phone because my token has expired.  A viscous circle.  I have before anyone suggests it, signed into my Blackberry world account and tried to download it there, but because the computer won't recognise the bloody phone, I can't fix it.

I'm sure there is a software update to fix these problems but because the computer doesn't recognise my phone, I can't do that either.

I was backing it up through Blackberry protect, but because my token has expired, I can't log in, can't update the software because the bloody phone won't connect to my computer. 

Is there someone who actually works at Blackberry monitoring these forums?  Would you like to help me fix the problems with your product?  Maybe.

Thanks, Iain

[JSanders Resident Expert]

lain, welcome the community support forums.

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Snorsh wrote:

Is there someone who actually works at Blackberry monitoring these forums?

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This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.

Obviously you're frustrated, I would be as well.  Have you called your mobile provider technical support on these issues? If they were not able to resolve them, did they escalate the issue to RIM level tier two tech support (they should have). There, you can speak with real live RIM technicians.

For your 'token' problem:

Uninstall the current version of App World then update to the latest version of BlackBerry App World by using your BlackBerry browser to go to http://www.blackberry.com/appworld/download on the BlackBerry smartphone.

Note: If the problem persists, uninstall App World then reinstall over wifi.