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Desktop Software for Mac

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New Contributor
naderhamdy
Posts: 5
Registered: ‎05-10-2011
My Carrier: Vodafone Egypt

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

yes macbook
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New Contributor
mallika1110
Posts: 4
Registered: ‎05-06-2011
My Carrier: O2 UK

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

Remove the battery and connect it. It will work then. Don't ask why it works, but it just does!! :smileyfrustrated:

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New Contributor
mallika1110
Posts: 4
Registered: ‎05-06-2011
My Carrier: O2 UK

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

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Contributor
wisecat22
Posts: 10
Registered: ‎05-06-2011
My Carrier: Vodafone

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

I'm glad that pulling the battery out worked for you.

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New Contributor
mihau_q
Posts: 2
Registered: ‎05-25-2011
My Carrier: Vodafone

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

You have to be connected to your mac, than take out your battery, wait a little and after it will say that it cannot connect choose option update. After a while (wait cause during first time I thought it stuck again;/) you can choose OS version to reinstall. But I still have no idea how to solve the issue with OS 6.0 and e-mail set-up. In my case I returned to OS 5.0 with that one everything was/is OK;/
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New Member
mrsam26
Posts: 1
Registered: ‎06-14-2011
My Carrier: tmobile

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

 

So, I called T-Mobile, they were clueless. I don't know why I bother with them since most of the time i've already tried everything they're gonna suggest. Anyways, they said they couldn't help me and would have to transfer me to RIM. To do this, they would have to collect all kinds of information (i.e. name, PIN, mother's maiden name, my dead dog's name oh and one key thing, what BB Desktop manager version I was using). There's where it hit me. I told the lady I was using a MAC and she said "Oh". That was it. I knew I had to try one last thing before staying on the phone for 10 hours trying to troubleshoo t it with RIM.

 

I went to my PC, installed the latest BBDesktop software, plugged in my phone, got rid of a few apps I wasn't using to free up some space, and then (with the phone connected). I clicked on the Email setup button on my phone. It checked for updates available, and when I clicked to download it, it worked just fine. It said it needed to reboot, so I let it.

 

Once back on, I checked it and was able to add/delete/ edit email accounts just fine!

 

Well, there you have it. I'm not sure whether it was the clearing of memory space, using a PC version of the Desktop manager, or leaving the phone plugged in, but that's how I fixed my issue. Hope it works for you!

 

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Contributor
zali168
Posts: 21
Registered: ‎06-21-2011
My Carrier: Celcom

Re: Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

This is World Wide problem. I'm using BB9780, had the same update installed once and the BB crash and burn. Had to go to service center to reboot and reload the OS. Until now the update keep popping up. Yes, I also cannot change the email setting because of the software trying to update the email setup. Once you choose No, it will return to Setup Option instead of Email Setup. It seems like a genuine update from RIM but something must be really wrong somewhere.

Hoping that RIM updates and solves the problem but nothing has change since, it has been months now.

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