Desktop Software for Mac

[paulvahldiek]

I installed OS7 on my MAC and now my contacts and calendar are not syncing.  What do I need to do to fix this?

[FrankieS]

Hi paulvahldiek,

Welcome to the support community!

Can you provide a bit more detail please so I can better assist?

Do you mean that you have upgraded your BlackBerry Device Software to BlackBerry 7? If so, could you please provide the model number of the BlackBerry smartphone?

Could you also provide the full error message you receive when trying to synchronize? Are your memos and tasks able to synchronize and are you using iCal or Apple Address Book or another email client to synchronize with?

I look forward to your reply.

[paulvahldiek]

No, i did not upgrade anything.  The calendar is just not syncing from computer to  Blackberry.  I do not sure the Tasks or Memos.  I am using Outlook and Mac and Ipad and they work.

[FrankieS]

Hey paulvahldiek,

Could you please provide more information so I can assist? Exactly what happens when you try to synchronize?

Can you provide the full error message you receive as well as test and let me know if  your memos and tasks are able to synchronize? Can you tell me if you are you using iCal and Mac Address Book, or another email client to synchronize with?

Thanks,

[paulvahldiek]

I am not getting an error message, calendar entries are just not showing up on the BB.  I can put a calendar entry into the BB and it will show up on the computer calendar.  But when I put an entry into the computer, it does not show up on the BB.