02-12-2013 02:31 PM
I've been having troubles with the trackpad lately, and was told the software might need updating. So, I connect it to my computer, go to update the software, and now I'm getting the "Error 507" screen. I tried going to the support website, and doing what that says, but it won't work. My phone will no longer connect with the computer, and I can't get it to "repair" so that it will connect. Any ideas, or am I royally **bleep**ed?
02-12-2013 02:43 PM
Hi and Welcome to the Community!
In some cases, a 507 is normal during the process -- it indicates that no OS is present on the device, and it is waiting for whatever the controlling app is to move to the next step (load the OS onto the device). Sometimes, that can be kick started by simply removing and reinserting the USB cable. But, if you've already moved past that, then you have do do some other things now. Here are some methods that may help:
Usually, these work best not via the support website, but rather with both the Desktop Sofware AND your BB OS package downloaded and installed to your PC:
Good luck and let us know!
02-12-2013 03:21 PM
Nothing is working; I don't get the "update" option, I get "repair", and it fails every time.
My phone won't connect, no matter what I try.
Thank-you for your help, though!
02-12-2013 03:24 PM
We're not done yet. Try this tool:
see if it can do a WIPE and reload to your BB.
As to connecting to your PC, sometimes it takes many many tries (dozens) to get the timing just right in certain circumstances.
02-12-2013 03:41 PM
02-12-2013 03:43 PM
I always forget to specify that we have a MAC. Sorry!
Honestly, I have no idea what I'm doing, other than following whatever the step-by-steps tell me to do, and having no luck.
02-12-2013 03:50 PM
Sorry, but you really could not even have actually carried out what I gave you above in Post 2...for I said:
While you can do the first part of that (install the Desktop Software) on a MAC, you cannot install the BB OS package to a MAC. Perhaps you skipped over that part and didn't say...but no matter...
I'm going to ask that this thread be moved over to our MAC-specific section (so don't post again...this will all be moved)...other MAC users tend to hang out more over there.
But I honestly do not know if ANY of the repair procedures can even be carried out via MAC at all.
02-12-2013 04:20 PM
FYI...your download source, for the Desktop Software, is here:
If you do try on PC, then your download source for the BB OS package is here:
You are in a situation where things are very mucked up...so following what "it" tells you may not be your best course of action to recover. There are lots of "tricks" (I only know of PC-based ones), but they require you to take control and not just rely on the automation.
But, again, I've no idea about MAC.