There is only one current version on there now, and it's 4.1. If you see 4.0.22b or a patch, you can ignore those entries now. RIM has removed the files, but the links are still there. It has been reported to their web team.
NOTE: The new BlackBerry Bold has a different protocol on USB than was used on all the other devices, and is not yet supported in the Macintosh. If anyone reading this has a Bold, I'm sorry to say we'll have a bit of a wait while we work on this with the manufacturers.
Some users have found that if they try the following procedure to clean up the old installation, the program works fine:
1. Turn off PocketMac and disconnect the BlackBerry.
2. In Applications, under PocketMac SyncManager, find UninstallPocketMac and use it to uninstall the program.
3. Restart the Mac
4. Install PocketMac for BlackBerry 4.1.25 again and restart the Mac when you are prompted.
5. Connect the BlackBerry, and start PocketMac for BlackBerry. Give your Mac a few seconds to connect.
6. Click on the BlackBerry icon in PocketMacSyncManager and look at the status screen. You should see your BlackBerry's number there.
If it launches all the way to PocketMac SyncManager but won't complete a sync, start it again, and then click on Help, and System Report. That will make a file called "PMSystemReport.txt" on your Desktop. Then, we invite you to visit our free support site at http://www.pocketmacsupport.net and to enter a Support Request. You can attach that system report so the support engineers can review the error messages and help them focus on what is interrupting the sync.
If PocketMac SyncManager won't launch at all, you might need to look for competing programs, like other sync applications you may have tried in the past, and make sure you remove them. They often block the USB communications that the BlackBerry uses. Some of them have been known to uninstall parts of PocketMac, so if you find them and remove them, make sure you restart, and then install PocketMac for BlackBerry again. (PocketMac does not hobble or interfere with other publishers' programs.)
In any case, please don't spend a huge amount of time trying to hunt down a mystery problem. Our support team is here at http://www.pocketmacsupport.net and free, so please use our team to help you find out why PocketMac may not be working in your system at the moment.
Thank you, and have a wonderful autumn!
Message Edited by PocketMacAnne on 09-11-2008 10:53 AM
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Have a great day!
Anne M.
PocketMac Team
Direct support available for PocketMac for BlackBerry FREE at http://tinyurl.com/RIMsupport
