Desktop Software for Mac

[bbernard]

Hi,

Using a MacBook Pro. OS 10.6.7

BB Curve 8520

Cannot sync anything anymore...

Have uninstalled BB Desktop on Mac, rebooted and reinstalled the last version

Have done a soft reset on BB

None of the iCal/AdressBook/Tasks/Todo are syncing anymore...

Below are some error messages from the Log file :

Thx for your help.

(500) 2011-06-12 22:06:29.182 ERROR*** SYNC         [BDBaseCommand.m:742]              Commands   Encountered exception 'Channel is closed. type: 0 type: 0' while closing Databases Channel [Command BDSyncCommand [Device name:BlackBerry Curve (21DF1484) pin:0x21DF1484 model:8520 hardwareID:0x8C000F03 apps:5.0.0.1036 platform:5.2.0.104]]
(500) 2011-06-12 22:06:41.748 ERROR*** default      [BDMediaCardMemoryManager.m:298]   Commands   Error reading disk size information due to Error Domain=NSCocoaErrorDomain Code=260 UserInfo=0x18f6db00 "The file “NO NAME” couldn’t be opened because there is no such file." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=2 "The operation couldn’t be completed. No such file or directory") at path /Volumes/NO NAME
(500) 2011-06-12 22:06:41.757 ERROR*** default      [BDMediaCardMemoryManager.m:298]   Commands   Error reading disk size information due to Error Domain=NSCocoaErrorDomain Code=260 UserInfo=0x22674940 "The file “NO NAME” couldn’t be opened because there is no such file." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=2 "The operation couldn’t be completed. No such file or directory") at path /Volumes/NO NAME
(500) 2011-06-12 22:22:15.780 ERROR*** Transport    [BDTransportImpl.m:190]            Commands   'RIM Desktop' channel failed to read packet as channel is no longer open!
(500) 2011-06-12 22:22:15.780 ERROR*** DESKTOP_CHL  [BDDesktopChannel.m:361]           Commands   Protocol failure, closing channel!  Failed to receive all device packets! Protocol error (BE00000C)
(500) 2011-06-12 22:22:15.780 ERROR*** DESKTOP_CHL  [BDDesktopChannel.m:426]           Commands   Closing channel because an exception occurred receiving a desktop packet from the device: Channel is closed. type: -1107296244 type: -1107296244
(500) 2011-06-12 22:22:15.822 ERROR*** CONNECT      [BDBaseCommand.m:1097]             Commands   Channel is closed! [Command BDConnectCommand [Device name:BlackBerry Curve (21DF1484) pin:0x21DF1484 model:8520 hardwareID:0x8C000F03 apps:5.0.0.1036 platform:5.2.0.104]]
(500) 2011-06-12 22:22:15.822 ERROR*** default      [NSException+RimExtensions.m:31]   Commands   340MB An exception of type Channel Closed occured because: Channel is closed.  (no stacktrace available)
(500) 2011-06-12 22:22:15.823 ERROR*** DESKTOP_CHL  [BDBaseChannel.m:44]               Commands   Transport layer is closed!
(500) 2011-06-12 22:22:15.823 ERROR*** CONNECT      [BDBaseCommand.m:742]              Commands   Encountered exception 'Channel is closed. type: 0 type: 0' while closing Databases Channel [Command BDConnectCommand [Device name:BlackBerry Curve (21DF1484) pin:0x21DF1484 model:8520 hardwareID:0x8C000F03 apps:5.0.0.1036 platform:5.2.0.104]]
 

[deminjanu]

Hello,

Have you had any luck resolving this issue?

My 8820 also fails to connect, and has been like this since May - not sure what changed.  It never actually connects, although bot BB & Mac try to.

Also Mac OS 10.6, Mac Mini Intel, connecting via USB.

Any help would be appreciated!

---

my log errors:

(7569) 2011-08-08 20:14:34.409 ERROR*** Transport    Commands   'RIM Desktop' channel failed to read packet as it timed out!

(7569) 2011-08-08 20:14:34.410 ERROR*** DESKTOP_CHL  Commands   Protocol failure, closing channel!  Failed to receive all device packets! Protocol error (BE000007)

(7569) 2011-08-08 20:14:34.410 ERROR*** DESKTOP_CHL  Commands   Closing channel because an exception occurred receiving a desktop packet from the device: Channel is closed. type: -1107296249 type: -1107296249

(7569) 2011-08-08 20:14:34.410 DEBUG    DESKTOP_CHL  Commands   Closing channel 'RIM Desktop' for [Device nameemBerry 8820 (246CA4CD) pin:0x246CA4CD model:8820 hardwareID:0x8D000E03 apps:4.5.0.182 platform:]

(7569) 2011-08-08 20:14:34.410 INFO     Transport    Commands   Requesting USB close RIM Desktop [Device nameemBerry 8820 (246CA4CD) pin:0x246CA4CD model:8820 hardwareID:0x8D000E03 apps:4.5.0.182 platform:]

(7569) 2011-08-08 20:14:34.410 INFO     Transport    0x22036850 'RIM Desktop' channel is closing.

(7569) 2011-08-08 20:14:34.479 INFO     Transport    Commands   Completed  USB close RIM Desktop [Device nameemBerry 8820 (246CA4CD) pin:0x246CA4CD model:8820 hardwareID:0x8D000E03 apps:4.5.0.182 platform:]

(7569) 2011-08-08 20:14:34.479 DEBUG    DESKTOP_CHL  Commands   Setting desktop state to DESKTOP_STATE_IDLE from DESKTOP_STATE_RECEIVING

(7569) 2011-08-08 20:14:34.480 ERROR*** CONNECT      Commands   Channel is closed! [Command BDConnectCommand [Device nameemBerry 8820 (246CA4CD) pin:0x246CA4CD model:8820 hardwareID:0x8D000E03 apps:4.5.0.182 platform:]]

(7569) 2011-08-08 20:14:34.480 ERROR*** default      Commands   310MB An exception of type Channel Closed occured because: Channel is closed.  (no stacktrace available)

[bbernard]

Hi,

First, backed-up everything.

Have deleted all files BB files on BB desktop.

re-installed everything

Rebooted BB

Re-paired BB with BB desktop

Seems to work now..

Then, got many duplicates in AdBook...

Had to deleted it manually...

Have not updated to OS X Lion yet... Waiting for the update of BB desktop.

Good luck.

[mnw8781]

  This worked for me! I wasn't able to sync my Blackberry 8520 to my calendar, but this worked! 

[bbernard]

It's wotking now as well. Thx

But I frequently have syncing problems, and also many duplicates to delate manually... A bummer....

The symptom is that each record has phone identical numbers under varisous phone types : Work/Home.Others

And syncing is quite slow.

It's too bad that the syncing between Mac and BB isn't more stable and faster.

Can't get used to Iphone and androïd regarding e-mail management & usage cost...

Thx

[silkscream]

Using Lion, and just upgraded to the latest BB DTM. Horrified to find my Contacts information all wiped out. In the Contacts Preference, my Mac Address Book does not even pop up in the window (you have the option of sync all contact or selected contact; in this case, selected contact does not show you any options of what to select). It does not seem to recognize anything from the Mac Contact/Address Book.

I wonder if this has anything to do with my having migrated everything from MobileMe to iCloud, because even without BB, the "Sync" feature no longer works with Mac. 

[Cranman67]

Happened to me too.  I think it must be iCloud related. Part of the process of moving to iCloud though was making a backup of the address book. I think I am going to move the backup to a laptop running Snow Leopard and then re-sync. Once that is done then I will discontinue the future syncing of the address book. 

I'm sure that RIM will develop some sort of work around on this.

[Cranman67]

It worked for me. I moved the backup file of the Address Book to the laptop running Snow Leopard. On that device I opened the address book and deleted all of the entries. I then selected Import from the file menu and imported the backup file.

Then I connected the BB and synced the address book. Next time I connect on my Mac running Lion and iCloud I will tell the BB desktop manager software not to sync the address book. I will probably sync it to my work PC but the Mac is the family computer and it is a desktop and always running so its more convenient.

[silkscream]

Thanks for the leg up on Snow Leopard. Kinda wish I hadn't upgraded all my devices. Will have to wait until BB comes up with a Lion patch. Thank you!