02-28-2012 01:22 PM - edited 02-28-2012 05:18 PM
In the last 24-36 hours, have encountered yet another problem with Blackberry Desktop Software for Mac
Current versions: Blackberry Desktop Software for Mac v. 2.3.0 Build 12
Blackberry Bold 9700 Running Software 6.0 (Build 1879) (Service Provider is T-Mobile USA)
Microsoft Entourage for Apple Mac 2008 Version 12.3.2 (111121) Latest Installed Update 12.3.2 WITH Sync Services Enabled
Apple MacBook (Black) Running OS X v 10.5.8
Apple iCal Calendar Software v 3.0.8 (1287)
Not running any form of "Exchange" - all previous syncs done via Blackberry Desktop Software for Mac using a wired (USB) connection from the abovementioned MacBook to the abovementioned Blackberry Bold.
In the last 24-36 hours, I have found that NEWLY added (e.g. newly added in the last 24-36 hours) calendar entries in iCal have NOT been added to my Blackberry. Other than the fact that the calendar entries are newly added, the only two commonalities they share are that they have "alarms" or "reminders" set for each of them and that they are set for certain time frames (e.g. 9 am to 1 pm) rather than "all day") events.
As I've mentioned, in the last 24-36 hours, I have found that newly added calendar entries in iCal have NOT been added to my Blackberry.
Self help solutions (tried the two below),
#1) Three steps: (a) completely removed Blackberry Desktop Software for Mac using the uninstaller and going through my computer's hard drive to make sure any "RIM" related (or seemingly RIM or Blackberry related) caches, preferences, plists, etc have been put in trash and trash emptied, (b) complete reinstall of Blackberry Desktop Software for Mac (fresh download from RIM web site), indeed, auto-running of software upon connection (via USB) of Bold 9700, (c) complete overwriting sync of everything (including calendar). Entries put into calendar PRIOR to past 24-36 hours are in calendar but the newly added calendar entries in iCal have NOT been added to my Blackberry.
Self help solution #1 doesn't work.
2) (a) created new "test" events, one for a certain time frame, one as an "all day" event, and one for a certain time frame with a reminder - each event created on a different calendar date, (b) complete overwriting sync of everything (including calendar). Entries put into calendar PRIOR to past 24-36 hours are in calendar but neither the newly added calendar entries in iCal (e.g. newly added in the last 24-36 hours) nor any of the the "test" events/entries been added to my Blackberry.
Self help solution #2 doesn't work.
I wouldn't even begin to think about trying this one with T-Mobile technical support (who could in the past, I understand, contact RIM on my behalf with the problem).
So, to the extent either a member of this forum or RIM (but it doesn't seem as if RIM reads this forum) has any solution, I would appreciate the assistance.
Or, I would appreciate a link/email address to submit this to RIM as a "ticket" to RIM for possible solution.
02-28-2012 04:52 PM - edited 02-28-2012 04:55 PM
I am having what appears to be the same problem, with my BlackBerry Pearl 8110 and Lion version 10.7.3 on my 2011 MacBook Pro. Prior to installing the BlackBerry Desktop for Mac, version 2.3 (build 12) yesterday, iCal, AddressBook, Notes, and Tasks were all syncing perfectly. Since installing the update yesterday only my recurring iCal events appear on the handheld. None of my single occurrence iCal events appear. I too have done a complete uninstall/reinstall, which did not help. If someone has a link to the previous version of the BlackBerry Desktop for Mac, or a suggestion for how to fix this problem with the current version I would be very appreciative. From what I've read, the current version does not have much to offer over the previous version anyway, and since it was working perfectly, I would prefer to just revert to that version.
02-28-2012 05:16 PM - edited 02-28-2012 05:17 PM
Well, it seems from my Google Searches that finding old versions of the software is pretty tough to find (and in many cases, you're finding the Windows Version).
Here's what I found
It's Sprint, not me (T-Mobile) and while it is for a Bold, it's for the 9650 rather than the 9700. But, I haven't seen any "differences" when I was downloading the software in the past.
Here's are the technical specs from the Sprint Web Site
Mac OS X 10.5.5 and above (only 32-bit mode is supported on Mac OS X 10.6).
BlackBerry® Device Software version 4.2 or above.
iTunes version 7.7.1 or above.
Software Version: 126.96.36.199
OS Supported: Mac OS X 10.5.5 and above (only 32-bit mode supported on 10.6)
I'm going to give that a shot. It's almost a year old and it is 2.0 versus 2.3. We know 2.2 worked, so we're only talking about a small series (hopefully) of changes from 2.0 to 2.2.
But, if it lasts me for a couple of months until May 2012, when my T-Mo contract ends (and likely my 10+ customer relationship with T-Mo ends too). I'll be able to be finally free to dump Blackberry and RIM for good. Good riddance. Hold thumbs that this works. I'll report back.
02-28-2012 11:38 PM
Finally figured out a fix. I uninstalled the BlackBerry Desktop Manager for Mac version 2.3 (build12) using the uninstall utility and then going back and deleting leftover files manually. Then I wiped my BlackBerry Pearl 8110, restoring it to factory settings. I then reinstalled the BlackBerry Desktop Manager and everything synced as usual. Apparently the new Desktop Manager version I installed yesterday corrupted something on the handheld when I did my 1st synch. I discovered this accidentally when I installed an older version that I happened to have lingering on my hard drive and found the same problem synching iCal. Hope this helps.
02-29-2012 05:18 PM
Reset / restore to factory settings! UGH! That's a mess! Everything is then lost such as preferences, accounts, apps, hidden icons, font selections, etc.
There's got to be a better way.
And, I don't have an earlier version of the software.
02-29-2012 05:29 PM - edited 02-29-2012 05:34 PM
I actually installed the newest version once I reset my BlackBerry. The old version of the Desktop software that was on my hard drive predated Lion so I was afraid to keep using it. Once I reset my handset the newest version of the Desktop Managment Software, 2.3 (build 12) worked perfectly. It was a bit of a pain for sure. But not as bad as I thought it was going to be. I realized it was clearly a problem with the handset when my old version of the Desktop software behaved exactly the same way, when in the past it had worked flawlessly. Took about an hour or so to put my BlackBerry back the way it was with all my settings, fonts, etc. Not the end of the world but definitely a pain. A better option for me than living without my schedule on my phone. If I run across anything less draconian I will post it here. Also, the earlier version of the Desktop software did not help as the problem with me was with the handheld.
03-01-2012 04:55 PM - edited 03-01-2012 04:59 PM
Blackberry . . . FAIL
Backup of Blackberry.
Complete security wipe, hard reset of Blackberry.
Complete removal of any and all Blackberry Desktop Manager Software from Mac. Even with the Uninstaller, still had to go through my Mac and manually find and remove MULTIPLE rim and blackberry related preferences and other files/folders (way to go RIM ... garbage Uninstaller).
Redownload and reinstall of Blackberry Desktop Manager Software from Mac.
Restored Blackberry from backup. Nevertheless, all apps lost (had to reinstall), email accounts lost (had to resend servicebooks). Two thumbs up RIM (not) for your less-than-stellar backup software.
Everything there including updates to contacts and notes entered just hours prior to this exercise. Except, new calendar entries.
And yes, I've tried trashing the recently created calendar entries and reentering them as "new."
Forget you Blackberry.
Toss another user (three current active devices) on the heap of your impending demise. Less than than 60 days to go 'til I'm off contract with these P.O.S. and all will be fixed.
Edited to add: Where do I send the bill for the last 2 hours of my wasted time while the device wiped, reinstalling the software and so on.
03-01-2012 05:50 PM
Very sorry my fix didn't work for you. Things are still working well on my handheld. Putting in so much time and effort fixing a mission critical program and coming up with the same buggy results is really infuriating and depressing. I've been there myself too many times. Hope you can get by the next 60 days without too much difficulty. No wonder RIM is a dying company. You probably feel like killing me and RIM about now and I wouldn't blame you.
03-02-2012 10:37 AM - edited 03-02-2012 12:30 PM
Well, violence isn't the answer.
So, T-Mo connected me with RIM tech support who opened a ticket. As an aside, T-Mo tech support said they don't provide tech support for Blackberry Desktop Software for Mac, they punt those calls directly to RIM. Maybe T-Mo doesn't like any Apple product since T-Mo doesn't have the iPhone.
Anywho, once I got through to RIM tech support, I told the rep to read this thread and call me back. I assume he did and he called back. Started off with asking me for a Blackberry Backup of my "Calendar" and "Calendar All," an export of iCal, the most recent log of Desktop Software and a copy of Sync Services. Shipped that off to RIM last night.
Overnight, another rep emailed that they had "looked at [my] logs" and wanted me to "try" a few things. 1) Sync only future items and 2) Was I using fast or slow sync.
1) Sync'ed only future items - nope
2) Fast v. Slow sync - no such thing, there's fast v. safe sync. I use fast.
They asked to "interact" with me by the phone (I call it talking or discussing, not some hippie, touchy feely interaction) to "walk [me] through some other steps" (why not list them in the email?).
So, this a.m., I called them to "interact."
Bottom line, nobody must have been paying attention at RIM. Why? Because notwithstanding that this whole thread discusses 2.3 being the possible "problem" and reverting to/using an earlier version of the software AND notwithstanding that I'm sure the huge logs, etc. I had to ship them probably had some mention of which version of the software I was using AND notwithstanding my comments about RIM's Uninstaller not working and the hectic mess it is to actually remove the old software, the "interaction" this morning was .... can't help you unless you're using 2.3.
So, rep 1's time wasted yesterday, rep 2's time wasted yesterday. Oh, and by the way, my time wasted yesterday and today.
This thread is going to become my running diary of this problem, whether it get fixed and the joyous interaction with RIM.
As an aside, in 2008, I stupidly spilled coffee on a Mac laptop while it was running. I was old and out of warranty and I hadn't purchased the Apple extended warranty (Apple Care). I quickly unplugged it and pulled the battery to stop everything in it's tracks. I hadn't backed it up in about a month and it had a lot of newly added stuff (we had, in the past month just bought our first house and had a baby - you can now understand why coffee was involved) so the complete loss of the computer was a non-starter. I went to the Apple store hat in hand. It was jammed, as always. One of the tech's there took it in the back, opened it up (the case that is), took a look came back about 1/2 hour later and said he cleaned it as best he could and it started up and seemed to work fine, there would always be some dried coffee stains in there he said but I should backup immediately to be safe. I did. No charge from Apple and that laptop is still going strong today.
Since 2008, my wife and I have been through 5 Blackberries and both MarkSpace and RIM's sync software. I'd say 1 in five sync's causes some hang-up or failure, Trackballs have failed (including the 'trackpad' on our current two BB Bolds. And, on a weekly basis we have to pull the battery b/c the thing has frozen.
59 days to go!
03-02-2012 11:57 AM
Yikes! Maybe not the worst of all time, but clearly an awful tech support experience. I too, have had the same wonderful experience with Apple tech support. Couple of years ago I took my out of warranty MacBook to the Apple Store with the crack on the edge of the bottom part of the case that spontaneously occurred through no fault of mine. The Genius said that even though the laptop was out of warranty, Apple considered this a manufacturing defect and that they would replace the bottom part of my computer case at no charge. I asked how long the repair would take and when they could schedule me. He went in the back room came out a minute later and said that they could have it for me in 45 min. if I could leave it. Ran a few errands in the mall, came back in 45 min. and took my repaired laptop home. Trying to make my BlackBerry Pearl last until the new iPhone 5 comes out in the fall. Hopefully, I'll make it. Glad you only have 59 days to go.