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Desktop Software for Mac

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JonathanAndrewH
Posts: 1
Registered: ‎08-30-2012
My Device: BlackBerry Torch 9800
My Carrier: AT&T (Unlocked for T-mobile)

MacBook Pro (Mid 2012) Will charge but not recognize my BB

I got a used BlackBerry Torch 9800 off of craigslist the other day and I plugged it into my MacBook to put some music onto my memory card, if prompted me if I wanted to charge, use mass storage, or sync. I decided I would wait until this morning to sync my phone and put music on it. I plug my BlackBerry in to my MacBook now but it doesn't prompt me for a choice. I downloaded Desktop Manager for Mac but it won't even recognize it when I try to set it up.

 

I downloaded the drivers onto my Desktop PC ad it works just fine, but I don't know what the problem in for my Mac.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: MacBook Pro (Mid 2012) Will charge but not recognize my BB

Hello JonathanAndrewH and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are unable to have your Mac® detect your BlackBerry® Torch 9800 smartphone.

 

Have a look at KB30315 which will assist with troubleshooting the connection issue.

 

Cheers!

-HMthePirate

 

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