Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for Mac

Posts: 1
Registered: ‎08-30-2012
My Device: BlackBerry Torch 9800
My Carrier: AT&T (Unlocked for T-mobile)

MacBook Pro (Mid 2012) Will charge but not recognize my BB

I got a used BlackBerry Torch 9800 off of craigslist the other day and I plugged it into my MacBook to put some music onto my memory card, if prompted me if I wanted to charge, use mass storage, or sync. I decided I would wait until this morning to sync my phone and put music on it. I plug my BlackBerry in to my MacBook now but it doesn't prompt me for a choice. I downloaded Desktop Manager for Mac but it won't even recognize it when I try to set it up.


I downloaded the drivers onto my Desktop PC ad it works just fine, but I don't know what the problem in for my Mac.

Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: MacBook Pro (Mid 2012) Will charge but not recognize my BB

Hello JonathanAndrewH and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are unable to have your Mac® detect your BlackBerry® Torch 9800 smartphone.


Have a look at KB30315 which will assist with troubleshooting the connection issue.





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.