Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

Desktop Software for Mac

Reply
New Contributor
rguardia
Posts: 3
Registered: 10-07-2008

Merging local records with device records failed

Hi,

 

I have a macbook with OS X 10.4.11 (Intel procesor)  I did install the latest Pockect mac for blackberry version (the current one in the Blackberry's page), i use to use the old one, since I did the updated I can't get that both, device and Mac SYNC any item, no contacts, no calendar... 

The message I got last time was: 

06:06:57:140 merging local records with device records failed. 

 

Could some one with me a light on this bug?

 

Thanks 

Please use plain text.
New Contributor
milliem00
Posts: 4
Registered: 03-13-2009

Re: Merging local records with device records failed

Sorry just to clarify did you say that you fixed the merge record failure by using the old version of pocketmac ??
Please use plain text.
BlackBerry Technical Advisor
ALTCAPH
Posts: 11
Registered: 03-27-2009

Re: Merging local records with device records failed

Try this:

 

- open PocketMac and select 'Devices', then 'Reset All Devices to First Sync State' from the menu

- restart the Mac

- perform a sync

 

Additionally, if you're not using the latest software (PocketMac 4.1.25) or drivers (3.1.3B), you can find them here:  http://na.blackberry.com/eng/services/desktop/mac.jsp .

Please use plain text.
New Contributor
rguardia
Posts: 3
Registered: 10-07-2008

Re: Merging local records with device records failed

Hi,

 

Yes I have the latest PocketMac version and I have installed the driver you mention but I do still get the same error message:

 

[12:06:14.129] Merging local records with device records failed.  Will not continue.
Merging local records with device records failed.  Will not continue.

 

My blackberry model is the "7100"

 

Any suggestion?

 

Thanks 

Please use plain text.
BlackBerry Technical Advisor
YodaBerry
Posts: 6
Registered: 03-25-2009

Re: Merging local records with device records failed

Hi rguardia,

 

Can you try synching one PIM database at a time, e.g. just Contacts by itself, so we can determine which database is experiencing the problem?  The error you are receiving is likely being caused by one specific database.

 

Once you have identified the database that is causing problems, can you perform the steps listed below:

 

1 - Run Data Purge on the affected database.  Data purge can be found in the following location: 

 

Mac HD/users/<Home User>/Library/Application Support/PocketMacSyncManager/Additional Tools. 


***Please note this utility will delete all information stored in the selected database on your BlackBerry however once the information has been deleted from your device you can reimport the data to your BlackBerry from the application on your Mac.

 

2 - Run Sync Clean, which can be found in the same folder as Data Purge. 

 

3 - Disconnect the BB from the Mac, remove the battery from the back of the device, wait 10 seconds then reinsert it

 

4 - Reboot the Mac

 

5 - Reconnect your BlackBerry to your Mac

 

6 - Open PocketMac and select Reset All Devices to First Sync State from the Devices menu

 

7 - Configure synchronization settings for the affected PIM database, choosing the option to Overwrite Device.  If the data is successfully transferred to the device, reconfigure PocketMac back to doing a two-way sync.

 

If you are still running into the same problem after performing the steps above, try synching one category of the affected database at a time. To do this, click on the tab of the database you are trying to sync, click on Advanced Preferences next to the selected application, and choose the option to sync only selected categories. Try synching with only one category selected at a time, just to see if the issue is related to data within a specific category.

 

Let us know how you make out!

Please use plain text.
Contributor
brooketini
Posts: 40
Registered: 04-19-2009

Re: Merging local records with device records failed

I have been having the same problems.  I have a Mac iBook G4, the summer 2005 release (2nd generation) with upgraded memory to the max and running leopard.  I just converted from a Palm to Blackberry Pearl 8130 last week. This weekend is when I tried the sync and had the errors.  I didn't have problems until this weekend. I know mine is my contacts.  So when I did what the previous post said but I can't change the advanced setting in contacts because my ABRimContacts keeps crashing and when I relaunch it tries to sync and crashes again.  Any suggestions???

 

Please use plain text.
New Member
deacon
Posts: 1
Registered: 06-10-2009

Re: Merging local records with device records failed

same issue.

 

Mac OS X v10.5.7

MacBook Pro 2GB RAM

USB connection

Blackberry Bold

PocketMac (Free) v4.1.25

 

Followed step by step directions (thanks for posting those).  I start the Sync using PocketMac Sync Manager.  I open the Sync Log window to watch the progress.  I get a few records being "downgraded" (looks like some fields do not transfer as cleanly as the BB would like), then it states:

 

[timestamp] Synchronizing Address Book with Mobile Device Contacts

[timestamp] Comparing data...

[timestamp] Synchronizing data...

[timestamp] All finished.

[timestamp] 1761 changes/new records (the number of entries in my address book)

[timestamp] Calendar sync disable in preferences

etc.

[timestamp] Finished:0

 

However, when this is done I still do not have any contacts synced over.  Instead I have "13 entries" in the "Default Contacts" and they are all my user's short name.

 

Any ideas on this one?  I have gone through this process 12 or so times in the last 4 hours.  Not getting any better by the looks of it...

 

Cheers. 

Please use plain text.