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Desktop Software for Mac

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New Contributor
CrazyPierrot
Posts: 4
Registered: ‎02-28-2012
My Device: Bold 9900

OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

Can't find any working solution in the forum...

 

Any idea?

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New Contributor
CrazyPierrot
Posts: 4
Registered: ‎02-28-2012
My Device: Bold 9900

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

I have tried to reinstall the Desktop software, delete all system preferences, cahce, etc. : Didn't work :smileysad:

 

This problem is reccurent, every single time :

  1. I connect the usb cable 
  2. I enter the pasword
  3. Then comes the message "BlackBerry® Desktop Software failed to connect to your BlackBerry® device."

Any idea what I might be doing wrong?

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New Member
DMayaNYC
Posts: 3
Registered: ‎03-27-2012
My Device: Bold
My Carrier: Verizon

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

I have exactly the same problem with my device and my Mac.  I was wondering if you were able to find a resolution?

Thanks.

DM

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New Contributor
CrazyPierrot
Posts: 4
Registered: ‎02-28-2012
My Device: Bold 9900

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

Sorry, no luck...
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New Member
DMayaNYC
Posts: 3
Registered: ‎03-27-2012
My Device: Bold
My Carrier: Verizon

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

thanks anyway. i'll let u know if i find sthg
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New Member
DMayaNYC
Posts: 3
Registered: ‎03-27-2012
My Device: Bold
My Carrier: Verizon

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

Ok, I fixed mine.  Try this

 

1. Restart your bberry (take battery out, wait 10 seconds, put it back)

2. Restart your Mac

3. Plug the bberry to the Mac (after it's back on -this usually takes longer than the Mac restart) 

 

Good luck.

 

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New Contributor
kangfucius
Posts: 3
Registered: ‎02-17-2012
My Device: 9900
My Carrier: Rogers

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

no luck with my bb on osx lion. On Win7 the bb desktop mgr connects straight away to the bb but fails on the mac consistently, so this cannot be because of IT policy. come on RIM, this is your chance to get some market share back before we all ditch the bb in favour of ...

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New Contributor
kangfucius
Posts: 3
Registered: ‎02-17-2012
My Device: 9900
My Carrier: Rogers

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

Did get tethering working though, even if desktop software doesn't connect to the bb:

1. install the desktop software (presumably just for the device driver)

2. connect the bb to the mac

3. open system preferences, select Network, a dialog "New Interface Detected" should pop up. Click on OK and Apply

4. Follow the step-by-step configuration guide on http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=35708B4BDE1F7C1D664F4D963CE47E50?...

5. For Rogers, configure for:

Telephone Number: *99#

Account Name: wapuser1

Password: wap

6. Connect

 

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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

Having the same problem here. This is a huge annoyance because I have an App that took me forever to build, now I'm going to have to have to get windows running on my other computer which has linux on it at the moment. Unless there is a Desktop client for Linux as well.

_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
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Developer
Philipk
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: OSX LION: BlackBerry® Desktop Software failed to connect to your BlackBerry® device.

New Black Berry Desktop Software fixed this issue for me, just came out a few hours ago.

https://developer.blackberry.com/blackberry10devalphas/update?os=mac

Uninstall the desktop software and then reinstall with this update!
_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
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