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Contributor
gcarbon
Posts: 10
Registered: ‎11-04-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

[ Edited ]

pity they didn't just do this......

 

go here: http://www.apple.com/macbookpro/

if you're computer looks like this...then you have the nvdia chipset and the BB will not sync.

 

even easier, is your optical drive on the front or side of the machine. if it's on the side, then it's the new model. if it's in the front, then it's the previous version macbook pro and your BB "should" sync after updating it's software (through windows).

 

good luck,

 

Message Edited by gcarbon on 11-05-2008 12:33 PM
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Contributor
rshivani
Posts: 17
Registered: ‎10-17-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

Just wanted to let you all know, I got the bberry bold yesterday and I could sync it using the current version of pocketmac. However it did not sync all my information and the second time I tried it, it wiped out all my contacts on the bold. So if anyone of you are trying this make sure you save your contacts and information somewhere.

 

No resolution from RIM on our problem yet. Last they said they were working on a desktop software for macbooks and are trying to resolve our issue.

 

Don't bother spending money to open a ticket I have on open already.

 

PS. The new bold is really amazing but you can barely feel the vibrating..... 

 

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Contributor
chris_n
Posts: 17
Registered: ‎04-03-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

thanks for the update... i hope the bb desktop for mac comes out soon!
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New Member
bb117
Posts: 2
Registered: ‎11-09-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

rshivani - what is your email so I can keep myself updated on this issue.  I just got the new macbook 2.4 a few days ago :smileysad:  I'm also so frustrated with the trackpad but I'm dealing.

 

thanks so much. 

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New Contributor
gcab
Posts: 9
Registered: ‎10-20-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

I JUST RECEIVED THIS EMAIL FROM POCKETMAC SUPPORT:

 

 We've recently received reports of customers being unable to 

sync their BlackBerry handhelds on the new Aluminum MacBook laptops.

      It appears this is due to a change Apple made to some of the 
hardware and software for that new model. Apple was good enough to 
overnight us a loaner MacBook unit so that we can work with them to 
pinpoint the source of this issue.

      While we don't yet have a solution to this problem, we do 
expect to have at least some interim solution available for testing 
shortly. We've setup a knowledgebase page on our site that you can 
easily track the status of this bug and its fix. It's available at:

http://www.tinyurl.com/aluminumbb.

      If you have one of these new MacBooks and would like to help us 
test possible fixes, just reply to this email and we'll email the 
moment we have a fix available. Until then, we'll be heads-down, 
working on fixing this for you.

Many thanks,

Lauren Samuels

PocketMac Team 

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New Contributor
BoatsontheBrain
Posts: 4
Registered: ‎10-30-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

Thanks for the post gcab.  Any chance you could post the email address from PocketMac support so we can all get notified of progress?

 

Thanks!

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Contributor
gcarbon
Posts: 10
Registered: ‎11-04-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

gcab,

 

i'm getting a 404-page not found error code for the link you just put through.

 

any help would be great! 

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Moderator
Andy
Posts: 2,382
Registered: ‎03-31-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

[ Edited ]
note that there is a full stop at the end of the url which should not be there
Message Edited by Andy on 11-11-2008 07:44 AM
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New Contributor
gcab
Posts: 9
Registered: ‎10-20-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

Try this address:http://www.pocketmacsupport.net/index.php?section=knowledge&action=view&article_id=98

 

Here is the email address: help@pocketmacsupport.net

 

 

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New Contributor
BoatsontheBrain
Posts: 4
Registered: ‎10-30-2008
My Device: Not Specified

Re: Pocketmac 4.1 does not USB sync with blackberry 8300 - someone please help

Thanks gcab!!
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