Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

Desktop Software for Mac

Reply
Topic Options
Coach_ch
New Member
Coach_ch
Posts: 1
Registered: 02-16-2012
My Carrier: Vodafone

Version 7.0 Desktop Software

Options

02-16-2012 09:33 AM

I updated my Desktop software to Version 7.0 yesterday.  Since then I've not been able to sync my organiser data properly with the software hanging while showing the message, "Preparing Sync Preview".  Although it looks like the software is doing something, it sits there for as long as I'll allow it.

 

Any thoughts on a solution and is there a link to go back to the previous version of software please?

Report Inappropriate Content
Message 1 of 2 (375 Views)
Reply
Please use plain text.
 
BlackBerry Technical Advisor
BlackBerry Technical Advisor
hmthepirate
Posts: 1,948
Registered: 07-26-2010
My Carrier: Bell

Re: Version 7.0 Desktop Software

Options

02-23-2012 07:27 AM

Hello Coach_ch  and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having issues with the synchronization process.

 

Uninstall the current version of BlackBerry® Desktop Manager from your computer and download the previous version 6.1 here.

 

Let me know if you have any further questions.

 

Thanks!

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Report Inappropriate Content
Message 2 of 2 (235 Views)
Reply
0 Likes
Please use plain text.