04-26-2013 02:04 PM
Hello, can someone help me please?
I have downloaded something
(BlackBerry Desktop Software.dmg and BlackBerry Desktop Software.dmg.part)
for the desktop software for mac but i can't open it??
my mac always give Xact (audio encoder decoder) software to open it but ofcourse he can't open it
and otherwise my mac always tells me that he can't open the software....
04-30-2013 02:13 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You will only need to open the BlackBerry Desktop Software.dmg file and then download click on Install. If the file still does not open, I would suggest removing both files and download a fresh copy by going to www.blackberry.com/desktop
Let me know if you have any more questions.
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